Technical Accounts Administrator
Hybrid role with two days per week in our Sheffield office.
ABOUT HOMEPROTECT
We founded Homeprotect on a simple principle – to provide protection to people underserved by the home insurance industry.
We’re experts at insuring people who want to build or buy a unique property, renovate, rent a home or leave it unoccupied. We can cover people who travel a lot, run a business from home or even collect rare treasures. We protect people who love living in a listed building, having a view of a river or sunbathing on a flat roof.
We can do this because our smart tech enables our customers to get an instant, online quote to cover a huge range of complex needs and our UK customer support teams are on hand to provide information and support when only a real person will do.
Our insurance has already empowered hundreds of thousands of people to protect their homes and the things they love. But we’re not content with being the leading provider of what’s called ‘non-standard’ insurance. We believe there’s no such thing as ‘standard’.We’re all unique and we all deserve home insurance designed with our individual needs in mind – something our combination of real people and smart tech enables us to do.
Our simple promise? Whoever you are and wherever you live, with Homeprotect we’ve got you covered.
WHAT IT’S LIKE TO WORK HERE
Our customers come from all walks of life and so do our people. We’re a small but perfectly formed team, made up of insurance industry specialists alongside a diverse mix of technologists, data scientists and customer and marketing champions from all sorts of industries and backgrounds.We all bring our individual expertise, an appetite for innovation and a shared ambition to empower people to protect their homes and the things that they love.
Working in a fast-paced environment where change happens regularly is how we do things. But we also recognise that you’ll do your best work when you have the right balance, and that’s why we have fully embraced hybrid working, and in some cases, fully remote working, giving our teams the flexibility to choose the right location and working hours for them.We prefer to focus on the outputs of their work, not where they complete it. That said, there will be times when getting together in one location makes sense, but day-to-day, our teams have the freedom to decide where to work and we trust that they’ll make the right decision balancing the business needs and their own preferences.
Most companies think their culture is great, however at Homeprotect, we have the proof to back this up. We have been recognised externally as a Great Place to Work for the last five consecutive years.
Sound good? Read on to find out more about joining our team…
KEY RESPONSIBILITIES- Working alongside the Technical Support Manager you will maintain ownership of high risk credit control procedures, including but not limited to; exception tasks, BACS receipts, Daily BACS and aged debt.
- Creation of exception reporting highlighting any discrepancies with the policy administration system.
- Provide oversight of Customer Accounts related tasks ensuring these are completed to a high standard and in line with our regulatory responsibilities, feeding back learnings to Technical Support Manager ensuring any knowledge gaps are addressed, training is in place and procedures are updated.
- Be a point of reference for complex accounts queries and escalations from the Customer Service teams.
- Be the Customer Service area subject matter expert on the Premium Finance product and Policy Administration System, supporting the transition from current solution to new supplier.
- Participating in testing new system changes as and when required.
Requirements
We would love to hear from people with the following skills and experience for this role:
- Previous experience of working with a Premium Finance solution.
- Client partner relationship support, specifically working with suppliers in a technical resolution capacity.
- Have experience of completing control testing to ensure regulatory responsibilities.
- Clinical attention to detail.
- Clear professional written and verbal communication skills.
- Ability to effectively manage time, prioritise workloads and accommodate the demands of a busy and ever-changing business to meet deadlines.
- Strong numeracy, literacy, and IT skills.
- Keen interest in finance / credit control.
Benefits
We think we have a fantastic company culture and welcome new team members with open arms. We also offer a great range of benefits, including:
- Opportunities to focus on your professional growth whether that’s through training or other personal development opportunities - we want you to build your long-term career with us
- Discount of 50% when you choose to take out a policy with us.
- An in-house wellbeing programme including seminars and workshops from wellbeing coaches and professionals
- Home working starter kit and money to spend on additional equipment you may need
- Charitable giving scheme, so you can donate to our partner charity, or one of your choice
- The opportunity to work alongside brilliant people, because this isn’t something that every organisation can offer!
On top of that, we also offer all the standard stuff, like:
- 25 days’ holiday (plus bank holidays) and the ability to buy and sell >5 days annually
- Private medical cover
- Financial Advice with Octopus Money
- Life insurance
- Annual discretionary bonus scheme
- Pension contribution
- Free fruit and really good coffee for the days you come into the office
- Local and national retail discounts
Have we captured your imagination? If so, we’d love to hear from you!
Please note that this role falls under the FCA’s Certification Regime, this requires enhanced recruitment criteria to ensure you meet the FIT and Proper Test set out by the regulator.
UNIQUE AS STANDARD
We’re proud to be an equal opportunity employer, and actively encourage applications from all backgrounds, as long as you meet the knowledge, skills and experience criteria for the role and have the right to work in the UK. We think everyone can excel in the right environment – no matter your gender, age, ethnicity, sexual orientation, religion, disabilities or beliefs.We believe in celebrating difference, and everything that makes both our customers and people unique, by creating an environment where everyone can thrive.
We encourage you to let us know if you need any extra help with your application, or if you have any requirements at any stage of the recruitment journey.
Equally, lots of our staff at Homeprotect work flexibly and in a variety of ways, whether that’s different core hours or remote working. Please chat to us at your application or interview stage about the flexibility you need, as we’re always happy to explore what's possible for the role.Your data will be maintained in line with our ‘recruitment data privacy policy.