Neurosciences Administration Supervisor

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 14,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

Are you a strategic thinker with a passion for ensuring operational excellence in healthcare? As a Neurosciences Administration Supervisor, the role is vital in supporting the directorate in delivering high quality patient care at Imperial College Healthcare NHS Trust.

This is a varied but pivotal role involving managing the administration Neurophysiology team based at Charing Cross and administration Neurology team at St Mary's Hospital. It is important the candidate is has efficient time management skills.

This is a new role and provides an opportunity for the candidate to form the nature of the role.

This post requires the post holder to be on-site.

• This is a split role between Neurophysiology and Neurology services which reside under the Stroke and Neurosciences Directorate. The role is to provide administrative and supervisory support in Neurophysiology (four days) and Neurology (one day).
• This will require flexibility between the sites i.e. three days Neurophysiology and two days Neurology, depending on the needs of the service. Successful candidate must demonstrate a high level of communication and interpersonal skills in dealing with a wide range of NHS staff, patients and external agencies
• The post-holder will be responsible for the purchasing of stationery order for office equipment and ensure stock levels are maintained and accepting office deliveries and appropriately signing for stocks of drinking water or stationery items/office supplies.
• The position will have day to day management of administration staff and any temporary staff, which will include maintaining accurate records of annual leave, study leave and sickness of secretarial and administrative staff.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

Person specification

Education/ Qualifications

• NVQ Level 4 or equivalent qualification or experience
• Formal Customer Care Training or equivalent experience

Experience

• Previous NHS experience required
• Knowledge of hospital Patient Administration System (PAS)
• Previous experience of dealing with patients appointment and booking system
• Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff.

• Knowledge of medical terminology

Skills/Knowledge/ Abilities

• Excellent oral and written communication skills.
• Good telephone manner
• Good keyboard and IT skills – proficient use of Microsoft Office (Word and Outlook)
• Ability to input and retrieve data accurately on a computerised system
• Ability to manage difficult situations
• Ability to work unsupervised and use own initiative
• Accurate filing ability
• Excellent written/verbal communication skills
• Excellent interpersonal skills