Neighbourhood Officer
Mid Devon District Council Tiverton
Neighbourhood Officer - Income
Salary £30,559 to £33,366 Full Time37 hours per week – Monday to Friday
Permanent
Mid Devon
Do you value development? Are you looking for a new challenge? We have an opportunity for a Neighbourhood Officer to join the team working across Mid Devon based from our Head Office in Tiverton. Our benefits include:
- Competitive rate of pay
- Generous annual leave entitlements
- A flexible benefits scheme including access to discounted shopping (online and high street) and events
- Discounted leisure memberships
- DBS check
- Employee Assistance Programme
- Excellent training and development opportunities leading to nationally recognised qualifications
- Monday to Friday (except following the 8 bank holidays and Christmas)
- Free parking at site
As a Neighbourhood Officer your duties will include but are not limited to:
- Have a commitment to great customer service delivery
- Achieving high levels of tenant satisfaction
- Managing rent accounts on a specified patch in line with our policies and procedures up to and including court action.
- Working alongside external agencies to support tenants to maintain their tenancies.
- Managing tenancy fraud issues
- Maintaining health and safety on our estates
At Mid Devon District Council, Tiverton we value: Pride, People, Performance and Partnerships.
About you:
- Excellent communication and mediation skills are essential
- An ability to solve problems is also important
- You must be able to organise your own workload
- You need experience in housing management or a customer focussed service
- You must have an understanding of landlord and tenant obligations
- You will have a clear customer focus and a flexible approach
- You will have good people skills with a passion for making a difference
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