[ref. g68238621] Customer Service & Operations Analyst, Customer Due Diligence - NatWest

• Working with a supportive and collaborative team, you’ll be helping us with anti-money laundering (AML) activities
• You’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business
• This role offers great career development opportunities with relevant training programmes and exposure for you and your work
• You’ll work from home some of the time, but you’ll also spend a minimum 2 days per week working from the office. There will be a training period of up to 8 weeks where you’ll be expected to attend the office during this time

What you'll do

Joining a specialist AML team within Customer Due Diligence (CDD), you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll investigate transactions and customer behaviour by engaging our customers and Relationship Managers, while accurately collecting all the information needed to do this on time and to a high standard.

As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, working together towards success.

Day-to-day, you’ll be:

• Accurately investigating your queries, raising with relevant parties, and escalating where needed including contacting customers
• Making sure processing is performed accurately and within an agreed turn-around time
• Participating in initiatives that help improve our customer service, processes and procedures

The skills you'll need

You’ll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up to date trends, policies and regulations. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail.

We’ll also be looking for you to demonstrate:

• An understanding of the financial services industry and our customers
• Knowledge of our products, processes and banking systems
• Good written and spoken communication skills
• Previous experience within a Financial Crime Operations Function (desired)