Facilities Manager
Are you an experienced Facilities Manager and in need of a change of direction? Do you want to work for an employer whose people are the heartbeat of their business? Are you an exceptional problem solver with a 'can do' attitude? Then we may just have the perfect FM role for you!
Our client is a leading facilities management company that specialises in providing a wide range of FM services to various industry sectors across the UK and Europe. With a strong commitment to quality, exceptional service and the highest level of customer satisfaction, they have built a reputation for excellence in the industry.They are currently seeking a highly skilled, confident individual where problem solving is their passion! This is both a reactive and proactive role and they really need someone who is committed to being that go-to when there are issues to be resolved on behalf of customers and internal management.
The core hours are Monday - Friday, 9am-5.30pm, some out of hours work will be required on a rota basis every month.
Benefits & Perks:
- A competitive salary - up to £30k per annum
- Free on-site parking
- 5% Employer pension contribution instead of the standard 3%
- Stunning office environment to ensure you're comfortable and work at your optimum
- Opportunity to grow your skill-set and develop professionally
- Employer funded nights out to celebrate your successes!
- Occasional office free lunches to say thank you for your hard work!!
Duties include but are not limited to:
- Ensuring high priority jobs and escalations and managed within SLA time frames
- Ensuring enquiries and escalations, are actioned, resolving concerns and ensuring call back requests, updating customers at every point of the process
- Liaise with contractors, client representatives, and the full team including engineers as required to ensure issues are handled effectively.
- Keeping contractors fully updated and aware of outstanding issues and ensuring they're being dealt with with the utmost urgency
- Appropriately escalate any issues where suppliers and engineers have failed to respond within contract timescales
- Any other Ad hoc duties as required
- Experience in a similar environment, and or CAFM/Ticketing/FM experience.
- Preferably experience working in facilities or commercial FM helpdesk role at a senior level
- Excellent communication skills, both written and verbal.
- IT literate with proficiency in MS Office.
- Good working understanding of health and safety requirements.
- Ability to multitask and work under pressure in a demanding environment.
- Ability to work well with all levels of internal management and staff, as well as outside clients and vendors.
- Ability to see the bigger picture and take a holistic approach to prioritising department and business demands.
- High level of problem-solving skills
Interested? Please email your CV and salary expectations ASAP to louise.wilson@office-angels.com
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