Helpdesk Coordinator

Helpdesk Coordinator - Livingston

Full time, permanent role - (Mon-Fri, 9am-5.30pm on site)

Salary up to £26,000

Join a Team That Puts People First!

Are you an experienced Helpdesk Coordinator or Customer Service Professional looking for your next opportunity in the world of Facilities Management?

Why You'll Love Working Here:

This Facilities Management provider truly values its employees, focusing on wellbeing and fostering a supportive, positive work environment. You'll join a big team ready to encourage you to succeed and grow your long term career.

What You'll Do:

• Be the first point of contact for all calls, providing a professional and friendly service.
• Log and manage helpdesk queries, ensuring they're tracked and resolved efficiently.
• Schedule engineers or contractors to resolve issues while keeping clients updated.
• Work closely with the wider team, clients, and contractors to ensure smooth operations.
• Assist with reports, quotations, and other admin duties to keep everything running seamlessly.

About You:

• Proven experience in a helpdesk or customer service role within Facilities Management ideally.
• Comfortable with IT systems and skilled in using Microsoft Office and Teams.
• A great communicator with strong written and verbal skills.
• Proactive, detail-oriented, and able to thrive in a busy environment.

If you're ready to join a vibrant team where hard work is appreciated and career growth is encouraged, we'd love to hear from you!