Duty Officer
We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.
The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion.When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.
We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.
Job overview
As the final stage of the leadership review nears completion, we are very excited to welcome applications for the new Duty Officer role. This role is a vital component of our new leadership structure. Applications are invited from compassionate and inclusive paramedics with the vision and drive to take the next step on their career and embark on this opportunity to provide our 24/7 Operational Command Response.
The Duty Officer will assume ‘on the day’ responsibility for fleet & resource management within their area, dealing with any issues that arise during their rostered duty. Duty Officers will be fully trained to NARU Operational Commander level and provide a 24/7 Operational Command response throughout the whole footprint of the trust.
Main duties of the job
Duty Officer
Duty Officers will play a key role in the day-to-day management of hospital delays as part of their operational function, acting as a single point of contact for operational issues during their shift – assisting ICCs and local management teams to resolve issues.
Out of hours they will provide operational leadership within the areas, resolving staffing, vehicle, and estates issues. During the out of hours period the Duty Officers have a responsibility for all operational staff on duty, including PTS.
They will also support the ICC Colleagues in resolving operational issues.
Postholders will also have responsibility for the health and wellbeing of staff during their shift, responding to welfare and support needs. They will respond to requests for assistance from crews and complete initial fact-finding investigations around on shift issues.The Duty Officers will be qualified commanders and provide a first line response to complex and major incidents providing 24/7 cover throughout the trust.
Working for our organisation
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Detailed job description and main responsibilities
Please refer to the attached Job Description for further details, please ensure you have read and understood the detailed job description of person specification before apply.
Assessments will take place W/C 03/02/25 with professional discussions to follow for those who are successful.
Person specification
Qualifications and Knowledge
Essential criteria- HCPC registered Paramedic working to full scope of autonomous practice.
- Educated to degree level or relevant professional experience
- Full UK driving licence, with C1.
- Appropriate emergency driving qualification
- Operational Commander training or willing to work towards.
- Working knowledge of the Civil Contingencies Act, Emergency Preparedness guidance, and Emergency Response and Recovery guidance
Skills / Competencies
Essential criteria- Knowledge of operational leadership and operational command in the Pre-hospital setting and able to demonstrate credibility.
- Expert communication skills
- Leadership skills
- Evidence of relevant commander CPD
- Appreciation of NARU command standards and guidance.
- Ability to work effectively as part of a team delivering clinical care.
- Ability to work collaboratively with other health professionals and blue light partners.
- Demonstrable compassionate and inclusive leadership.
- Experience in the application of HR processes.
Experience
Essential criteria- Demonstrable experience working within a operational leadership setting with experience of supervising staff on duty.
- Experience of working alongside other emergency services at complex/ major incidents.
Values and Behaviours
Essential criteria- Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
- Being at our best – professional and adaptable and takes pride in work.
- Making a difference – act with compassion, kindness and integrity towards everyone.
Any offer of employment may be withdrawn if you knowingly withhold information, provide false or misleading information.
Should you be successful at interview stage successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards.
Right to work - You will be required to provide a valid right to work in the UK document. North West Ambulance Service NHS Trust are currently able to provide sponsorship for roles that identified under the Health and Care visa, further information on this can be found here Health and Care Worker visa: Your job - GOV.UK (www.gov.uk)
Reference checks - This will cover a minimum of a three year period and will include a request for the number of days and occasions of sickness absence covering a minimum two year period. In line with equality legislation, the earliest point at which we will ask health related questions is when an offer of employment has been made.Absences related to disability may be excluded from these considerations; consideration would be given as to what would be a reasonable attendance level, based on the information available. Absences related to pregnancy, maternity and/or gender reassignment will be excluded from these considerations.
Detailed information on the NHS Employment Checks Standards is available on the NHS Employers website; search ‘employment checks’.
DBS Checks - If the post is subject to DBS disclosure, a charge will be made for this disclosure.
Occupational Health - You will require satisfactory medical clearance.
Whilst not a condition of employment, all staff are encouraged to be vaccinated against COVID-19 as this remains the best lined of defence against COVID-19.
From 1^st September 2018, Section 2 of the Agenda for Change Terms and Conditions will automatically apply to the calculation of unsocial hours for all appointments that commence in post from this date (except secondments).
If you do not have regular access to your email please contact a member of the HR Hub Team on 03451122018.