Receptionist & Admin Assistant

Job overview

An exciting opportunity has arisen for an enthusiastic and motivated individual to support our Oral & Maxillofacial surgery & Orthodontic Department.

We are looking for a friendly, enthusiastic and proactive receptionist with exceptional multi-tasking skills to assist the smooth running of a very busy reception area and be the first point of contact when patients arrive for their appointments.

Main duties of the job

This role will involve a mixture of reception and administration duties including greeting patients, entering information onto Millennium, booking appointments, making/receiving telephone calls and other administrative duties as required. The role is intended to be flexible.

Competent computer skills are essential and a cheerful, friendly and flexible approach to the workload is necessary. This is a busy role which will involve multi-tasking with ever changing priorities.

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Detailed job description and main responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Person specification

Qualifications & Training

• GCSE or equivalent qualifications in English and Mathematics

• Knowledge and previous experience of using Trust computer systems (i.e. Millennium)

Knowledge & Experience

• Knowledge & Previous experience of working in the NHS or similar patient/customer focused environment

• Experience of working on a reception desk

Specific Skills

• IT literate including knowledge of Microsoft Office- Word, Outlook, Excel
• The ability to communicate effectively verbally and in writing to patients and staff at a range of levels, including on the telephone.