Admin Assistant – Emergency Department
Job overview
We are welcoming a new recruit to the wider Urgent and Emergency Care administrative team. The wider team consists of highly qualified Medical, Nursing, AHP colleagues, which work together with the administrative service to provide high quality care for our patients.
They will be primarily responsible for supporting the work of a highly effective and involved clinical leadership team. The successful candidate will play an integral part of the smooth running of the Department along with their high performing colleagues.
Main duties of the job
To provide comprehensive administrative and secretarial support to the Emergency Department and all of the Departments Clinical Leads. Working alongside the Emergency Department’s Secretaries, the post holder will provide an administrative support service to the Urgent Care Lead Nurse & all Clinical Leads, as well as other health care professionals within the Emergency Department to ensure service objectives are achieved efficiently and effectively.
The post holder works with the Admin Team and must show high standards of professionalism. The post holder also acts as Ambassador for the department and works closely with external organisations and other Health Care Providers.
Working for our organisation
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in the top 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Detailed job description and main responsibilities- Assist the Urgent Care Lead Nurse & all Clinical Leads in all matters arising in the Emergency Department & Urgent Treatment Centre.
- Act as the first point of contact for any Admin queries for the Department, demonstrating problem solving skills, common sense, good communication skills and empathy. To work under pressure and with varying workload.
- To provide administrative support to the Departments; Matron, Consultants, Doctors, Managers and Nurses. Support including preparing responses and typing on behalf of the Management team. Also secretarial and administrative support including preparing responses and typing of general letters, X-ray letters, communication briefings, presentations, news bulletins, spreadsheets, flowcharts, file notes and any other documents required at short notice.
- Undertake preparation of medical records and other legal documentation. To provide a legal liaison point for internal and external companies.
- Internal meeting co-ordination including booking venue, catering, distribution of papers, equipment requirements. If required, to attend meetings, (clinical/administrative) take and type minutes, monitor action points.
- Develop and effectively implement the Urgent Care staffing rota six weeks ahead, ensuring that there is appropriate cover and issues are escalated to the relevant people.
- Maintain robust rotas to ensure the department is staffed sufficiently to mitigate any risk and ensure patient safety.
Person specification
Experience
Essential criteria- Knowledge of good office & administrative practice
- Experience of working in a customer / patient focused environment
Qualifications
Essential criteria- Post GCSE qualification
- Qualification relating to healthcare