Band 3 Chase Farm Urgent Treatment Centre Receptionist - NHS
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
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Job overview
We are looking for a Urgent Treatment Centre Receptionist to support our team at Chase Farm Hospital. The successful candidate will be expected to be responsible for providing a front-line reception service to the Urgent Treatment Centre and for delivering a high standard of customer care to a wide range of clients including the multi-disciplinary team, patients, relatives and their carers.
The fixed rota shift pattern will be :
Vacancy 20.5 hours per week [average]
Week 1-Friday 13:30 to 21:30, Saturday 13:30 to 21:30.
Week 2- Monday 13:30 to 21:30, Tuesday 15:30 to 21:00, Wednesday 13:30 to 21:30.
Week 3- Tuesday -15:30 to 21:00 , Friday- 08:00 to 13:30 Saturday 13:30 to 21:30, Sunday 13:30 to 21:30.
Week 4- Monday 13:30 to 21:30, Tuesday 13:30 to 21:30 ,Saturday 15:30 to 21:00.
We cannot accept candidate applications wishing to work outside of this set rota pattern.
Main duties of the job
The post holder will work as part of the Urgent Treatment Centre team ensuring an efficient and timely service is provided.
Duties do not require direct supervision on a day to day basis and the post holder is responsible for the management and prioritisation of their own workload. The staff member would need to be flexible, have a range of knowledge of hospital work and external agencies.The post holder would be expected to work within a rota including weekends, evenings and public holidays where they would work independently.
If you believe you meet the criteria of the person specification and would like to join the Royal Free at this time, we would be interested in receiving your application.
Working for our organisation
This is an exciting time to be working at the Royal Free London NHS Foundation one of the biggest NHS Trusts in the UK, delivering care to more than 1.6 million people a year through our three main hospitals: Barnet, Chase Farm and Royal Free.
The successful candidate is required to be able to demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have proven experience of working in a public/patient facing role and have clear and concise verbal and written communication skills.The successful candidate would also need to have the ability to use their initiative and be able to problem solve, in a busy clinical environment.
Detailed job description and main responsibilities
If you believe you meet the criteria of the Job description and person specification and would like to join the Royal Free at this time, we would be interested in receiving your application.
Person specification
Values
Essential criteria- Demonstrable ability to meet the Trust Values
Qualifications
Essential criteria- Good general education, including GCSE English or equivalent
Experience
Essential criteria- Experience of working in a public/patient facing role
- Previous work in a team
- Previous work experience in a healthcare setting
- Experience of working with Cerner, or similar electronic Patient Administration Systems
Skills
Essential criteria- Computer literate
- Excellent communication skills both written and spoken
- Excellent customer service skills
- Ability to manage and resolve difficult situations
- Able to prioritise workload, keeping calm under pressure
- Covid-19 Vaccination
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
- AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
- By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
- If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
- Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
- If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
- The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
- The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
- By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
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