Clerical Officer - Emergency Department
Job overview
Permanent | Full-time | 24hr service - includes days, nights and bank holidays
We're looking for someone to join our reception and clerical team, where you’ll help ensure the smooth running of our busy Emergency Department. You’ll provide a professional and compassionate service, supporting patients, families, and medical staff in critical moments.We’re looking for someone with a caring attitude, quick thinking, and a desire to help.
About You:
- Educated to GCSE level or have equivalent experience.
- Previous experience in a public-facing role with general office responsibilities.
- Enthusiastic and compassionate with the ability to stay calm and professional in challenging situations.
- A team player with a desire to contribute to the care and support of others.
We’d love to hear from you if you’re passionate about making a difference in the Emergency Department!
Main duties of the job
Reporting to the Deputy Divisional Manager, your responsibilities will include:
- Provide a welcoming reception service for patients, ambulance staff and visitors.
- Support "resus" situations by taking essential patient details.
- Register patients and ensure accurate data entry in the Careflow PAS system.
- Direct patients to appropriate areas and answer questions with excellent customer service.
- Maintain strict confidentiality and uphold professionalism in challenging situations.
- Schedule follow-up appointments
Working for our organisation
At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
- Outstanding Patient Care
- Brilliant Place to work
- Leaders in Children’s Health
We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children’s health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.
Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts—helping you succeed at work and beyond.
Detailed job description and main responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [email protected].Together, we’re building a workplace where everyone belongs.
#LI-Onsite
Person specification
Qualifications and Training
Essential criteria- GCSE Maths and English
- ECDL
Experience
Essential criteria- Experience of general office duties
- Previous experience of dealing with the general public in a workplace setting
- Previous experience of clerical work in an Emergency Department or a healthcare environment.
Knowledge and Skills
Essential criteria- Previous experience of using a computerised client database
- Excellent keyboard skills
- Use of Careflow PAS
Personal Attributes
Essential criteria- Excellent interpersonal skills
- Ability to cope with conflicting demands and time pressures
- Persuasive and influencing skills
- Ability to use own initiative
- Ability to remain calm and professional
- Team Worker
- Flexible and adaptable
- Self Motivated
- Good levels of accuracy and attention to detail
Demonstrates Trust Values
Essential criteria- Excellence, Accountability, Compassion, Teamwork and Integrity - Together we Care