[ref. v62124518] Project Administrator - London
Overview:
A bit about krow…
krow is a full-service creative communications agency working out of four UK offices. Part of The MISSION Group Plc. The Brand Performance Group. Delivering measurable, results-driven campaigns as the preferred creative partner for real business growth.We offer top-tier agencies, strategic specialisms and global reach delivering outstanding performance for brands. We call it Work That Counts™ www.themission.co.uk
Our clients range from big established retailers to smaller challenger brands and charities, giving our team the chance to do good over and above the business bottom line. We make Big Positive Impacts for our Clients that drive commercial growth, with ideas that move people to think, feel and act differently.Behind these ideas is a truly diverse culture, fuelled by passionate, sleeves-rolled up and open-minded thinkers.
Role:
We are seeking a detail-oriented and highly organised Project Administrator to join our dynamic team at krow.
The Post Office team at krow is made up of a cross-office team of highly talented individuals tasked with delivering a strategic and creative step-change for Post Office through the development and implementation of stand-out, through-the-line campaigns.From highly engaging social content and persuasive broadcast TV, to immersive digital and hard-working retail, you will be part of the team responsible for curating end-to-end communications for Post Office that touch all moments in the different customer journeys for their products and services.
The ideal candidate will assist in the administration of creative and studio workflows managed through our digital job system, ensuring the efficient project tracking and management of our creative, account teams and Post Office clients. You’ll assist in responding to client requests, forward planning, scheduling and monitoring resource allocations and respective budgets.
Core Responsibilities:
- Platform Administration - Assist in the day-to-day management and administration of the JIRA-based ticketing system for Post Office, including monitoring client requests, reviewing briefs and assigning work promptly to the right studio or creative resource.
- Project Triage & Resource Planning - Working closely with Post Office account team to review business as usual briefs in context of wider strategic and creative approach for brand and categories.
- Client Management - Liaise directly with clients within job management and review platforms providing responsive service and ensuring they are kept fully up to date on job status.
- Workflow Optimisation - Collaborate with studio lead, account managers, traffic and other stakeholders to identify areas for process improvement and workflow optimization.
- Data Management - Ensure accurate data entry and maintain data integrity within JIRA and Ziflow, including accurate reporting of number of job deliverables, rounds of amends and job summaries for monthly internal reviews.
- Reporting and Analytics - Working with the Production Director to ensure the monthly delivery of job volume and supplied creative reports for client.
- System Integration and Maintenance - Assist in integrating JIRA with other tools and systems used within the agency, such as Ziflow, Confluence, Slack, and other project management tools.
Required skills and experience:
- Experience working within a creative or studio project delivery team.
- Detail-oriented with strong organisational skills.
- Tech-literate, ideally with experience running projects using digital delivery platforms.
- A good understanding of the creative and artwork delivery process.
- Proactive problem-solving approach to challenges.
- Experience of successful stakeholder management both internally and ideally, client-facing.
- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- Proficiency in data analysis and reporting.
In return, you will play a pivotal role in our first-class, experienced and supportive team, who work hard, but also like to have fun. This is a fantastic role for someone who is passionate about making a big positive impact for the UK’s biggest retailer.
Benefits:
It’s a no-brainer but our teams are most successful when happy and fulfilled. That’s why we have many initiatives to support their development and wellbeing, including competitive benefits and family-friendly policies. With krow, it’s no egos all the way, everyone has a voice and the chance to make their own impact.
Salary: £32k- Full-time role
- Hybrid working model – 3-4 days in the office
- 25 days per annum, plus 8 Bank Holidays
- Workplace pension with employer contributions
- Health insurance
- Life insurance
- Cycle to Work scheme
- Christmas Club to help our team save for Christmas
- Interest-free loan for travel season tickets
- Access to our bespoke learning platform Mission Discovery
- Our Room to Grow career development programme with regular coaching sessions.
- Wellbeing supports including -
- Our wellbeing platform, krowkind, with always on access to tools and initiatives.
- Mental health first aiders, in the agency or a call away.
- A smile squad who organise agency get togethers and send treats in the post
- 24/7 counselling and advice helpline
- Happy to talk flexible working
If you'd like to make an application, then we'd love to hear from you. Please click apply today!