ICT Technical Support Officer
Technology and Information Services
ICT Technical Support Officer
£33,366- £37,938 per annum
Hybrid working contract
37 hours per week
2 year fixed term contract
It’s an exciting time for the Technology and Information Services team, the Council is reliant more than ever on technology to both improve the services it provides to citizens and to support staff in digital transformation, achieving efficiencies for a fit for the future organisation.The ICT Technical Support Officer role is a pivotal part of our ICT service delivery. You will be part of a small team delivering a responsive IT Service Desk function supporting our staff and members with efficient problem resolution, advice, support and requests for service as well as project work contributing to implementation of our ICT Strategy.
We are looking for an individual with an excellent customer service and communication skills, an eye for detail and the ability to manage their workload in an organised and efficient manner to meet SLA’s and internal deadlines. You will have a positive attitude, strong problem-solving skills, be resourceful and be able to work using your own initiative, contributing effectively to the team.
The successful candidate will have demonstrable experience in an IT support role, be ITIL aware with excellent knowledge in technologies such as Windows desktop and server operating systems, Microsoft 365, Entra/Active Directory/Azure and Intune, VMware ESXi/Horizon View and a good understanding of Cyber Security and associated technologies.
This is a hybrid working position with time split between office and home working however flexibility is essential. The successful candidate will be offered appropriate equipment but must have a fast and stable internet connection and a suitable home working environment.If you’re ready for a new challenge and be part of a team committed to continuous improvement and organisational digital transformation, we'd love to hear from you.
We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees (where applicable), for further details please refer to the application information document on our website.
Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.
For an informal discussion about the role please contact Gareth Youlden, Head of Technology and Information Services, on 01827 709563.
For further information and to apply please visit Tamworth BC Jobs.
Late applications and/or CVs will not be accepted. Agencies need not apply.
If you have any queries about the recruitment process, please contact recruitment@tamworth.gov.uk.
Closing date: 2 March 2025Shortlisting: 3 March 2025
Interview date: 13 March 2025
In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated to prevent the number of applications received being unmanageable. Therefore, you are advised to submit your completed application as soon as possible to have the best chance of being considered.Following the closing date, the Recruiting Manager will shortlist, and you will be notified.
Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We operate two guaranteed interview schemes which support individuals who meet all the essential criteria to be guaranteed an interview for a vacancy. The Disability Committed Employer scheme supports applicants with a disability and the Veterans Guaranteed interview scheme supports those defined as veterans, military spouses/partners and cadet instructors.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts.
We are committed to ensuring that people are not disadvantaged in accessing our services. We will make reasonable adjustments for those people that need further assistance, depending on the individual’s needs, further guidance can be found in our Reasonable Adjustments guidance Equality and diversity | Tamworth Borough Council.
Public facing roles are covered by the Fluency Duty as outlined in section 78 of the Immigration Act 2016, to serve the public it is vital that those working in public facing roles can communicate in English with members of the public receiving local authority services.