Customer Service Advisor B2B
We are recruiting for a proactive Customer Relationship Executive to join this professional B2B customer service team on a permanent basis. If you're passionate about delivering excellent service and thrive in a fast-paced, dynamic environment, we'd love to hear from you.
We are recruiting for a proactive Customer Service Advisor to join this professional B2B customer service team on a permanent basis. If you’re passionate about delivering excellent service and thrive in a fast-paced, dynamic environment, we’d love to hear from you.
Key responsibilities for the Customer Service Advisor
The team is responsible for processing orders from the dealers, key accounts, and direct customers, ensuring stock is delivered on time and in full by the requested delivery dateIn this role, you will provide customers with quotes, place and manage orders through to delivery, and keep them informed with stock updates, dispatch details, and delivery schedules. You will also handle invoice queries, coordinate and manage returns, and ensure a smooth order fulfilment process
You will be assigned specific accounts, working closely with the Sales team to maintain strong customer relationships and provide excellent service.Additionally, you will take ownership of managing your own workload on a daily basis, ensuring tasks are completed efficiently and effectively.
What We’re Looking For:
Proven experience in customer service and administrationStrong communication skills
Attention to detail
Able to work in a fast paced and demanding environment
Proficiency in Microsoft Office, SAP would be a beneficial but not essential
A proactive, solutions focused team player with excellent interpersonal skills
What’s In It for You
As the Customer Service Advisor, this is a fantastic opportunity to join an innovative market leading, company who prides itself on a positive culture, a strong brand and who offers real progression opportunities. You’ll work in bright, modern offices with excellent facilities.
Salary: Between £25,000 - £26,400
Hours: 37.5 hours a week Monday to Friday, 8:30 AM – 5 PMHybrid working model
Holidays: 26 days plus bank holidays
Training: Comprehensive training and onboarding
Benefits: Progression opportunities, volunteer days, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events, and more