Customer Service Advisor Retail B2B
The retail sales support team is responsible for processing orders for major retailers and marketplaces such as Amazon and B&Q and ensuring the stock is delivered on time and in full by the requested delivery date. This role also includes providing customer quotes, stock updates, delivery and dispatch information, invoice queries and organising returns.
The retail sales support team is responsible for processing orders for major retailers and marketplaces such as Amazon and B&Q and ensuring the stock is delivered on time and in full by the requested delivery date. This role also includes providing customer quotes, stock updates, delivery and dispatch information, invoice queries and organising returns.Due to increased workloads, this role is initially a 9 month contract with the role very likely to become permanent.
Key responsibilities for the Customer Service Advisor
Processing customer orders via phone, email, and EDIHandling queries related to inventory, pricing, and deliveries while resolving issues promptly
Managing technical enquiries using electronic parts diagrams as a first level of support before escalation
Building and maintaining strong relationships with customers and sales teams
Proactively resolving concerns and keeping customers updated on orders and returns
What We’re Looking For:
Proven experience in customer service and administrationStrong communication skills
Attention to detail
Able to work in a fast paced and demanding environment
Proficiency in Microsoft Office, SAP would be a beneficial but not essential
A proactive, solutions focused team player with excellent interpersonal skills
What’s In It for You
As the Customer Service Advisor, this is a fantastic opportunity to join an innovative market leading, company who prides itself on a positive culture, a strong brand and who offers real progression opportunities. You’ll work in bright, modern offices with excellent facilities.
Salary: Between £25,000 - £26,400
Hours: 37.5 hours a week Monday to Friday, 8:30 AM – 5 PMHybrid working model
Holidays: 26 days plus bank holidays
Training: Comprehensive training and onboarding
Benefits: Progression opportunities, volunteer days, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events, and more