3rd Line Systems Engineer

Connect2Talent Solutions are currently recruiting a 3rd Line Systems Engineer on behalf of our client in Shrewsbury. It is a permanent position with hybrid working arrangements. It is essential that you have a broad range of knowledge and skills but are able to specialise in certain areas as and when required.

• To provide technical services and support for all network system architecture to verify the stability, interoperability, portability and scalability of the infrastructure.
• To ensure the resilience, security and reliability of the command and control system and associated assets.
• To contribute towards the Fire and Rescue Service National Framework in respect of securing interoperability with Category 1 and 2 Responders.
• To provide advanced technical support and advice into ICT related projects and to resolve escalated service desk tickets, including mentoring of other team members.

• To proactively manage and monitor the system architecture to verify the stability, interoperability, portability, security and scalability of the infrastructure.
• To manage the server farm and carry out software and hardware upgrades to ensure the infrastructure is continually maintained and updated.
• To evaluate existing infrastructure to determine effectiveness and suggest changes to ensure the highest levels of systems and infrastructure availability.
• To collaborate with software developers to ensure that new system components integrate and are compatible with the infrastructure.
• To provide 2nd and 3rd line support to identify, diagnose and resolve recurring and escalated incident support issues.
• To manage vendor relationships when dealing with operational issues to reach a sustainable solution.
• To test and verify patches and fixes and ensure they are continually applied across the estate.
• To ensure compliance of all ICT assets, information and procedures to HMG Security Policy Framework and to alert the ICT Manager to any actual/likely breaches of the Framework.
• To support the organisation in delivery of the Fire and Rescue National Framework, particularly in respect of requirements applicable to intra/interoperability with Category 1 and 2 Responders (as defined in the Civil Contingencies Act).
• To communicate project information through a variety of communication channels.
• To administer Active Directory to ensure the security of the domain.
• To routinely test the system recovery processes to minimise the risk and impact of a serious disaster and threats to continuity (including co-ordination of the appropriate back up regime and virus protection).
• To develop the documentation of systems and procedures as part of a knowledge base.
• Provide on-call duty as required.
• Be available and carry out standby duties out of hours on rota basis.
• Assess telephone reports and determine actions required.
• Attend defects and carry out repairs.

Qualification Requirements

• An industry recognised qualification such as MCSE, VCP or CCNA.
• At least 3 years' experience working in a senior technical role.

• Degree level qualification in a subject related area or equivalent.

Other Requirements

Work Experience:

• Expert knowledge of Microsoft technologies, including Server, Exchange, AD, Azure and Office 365.
• Expert network technology knowledge, including wired and wireless, firewalls, switching, DNS, DHCP, and IP protocols.
• Excellent working knowledge of cyber security systems and configurations.
• Knowledge of storage systems, including RAID and SAN.
• Experience of troubleshooting network issues in an office based environment.

• Emergency Service Knowledge - Experience of one or more of the following: VMWare, Veeam, Nimble, Palo Alto, SharePoint administration.
• Experience of supervisory responsibility.
• Worked to ITIL standards.

Skills:

• Must have the ability to communicate and work effectively with personnel at all levels.
• Must have the ability to work in a logical and methodical manner particularly when problem solving.
• Must have the ability to learn specialist software packages without guidance.
• Commitment to provide outstanding customer service.

Personal Qualities:

• Must be able to work as part of a team.
• Must be able to work on own initiative within given workload and to set priorities.
• Must be able to persevere in order to resolve problems.
• Must be flexible and able to work in a small dynamic team with a number of external pressures.
• Willingness to develop self and others.
• Honesty, reliability and confidentiality, as appropriate.
• Confidential, professional and friendly manner.

Special Factors:

• To work outside normal hours if work requires.
• To participate in an on-call rota.
• Must hold a current driving licence.
• The postholder will be vetted and require to satisfy HMG security standards to - 'Baseline Personnel Security Standard'.

Connect2Talent Solutions is a public-sector owned recruitment business created with the primary objective of delivering permanent recruitment solutions to Education and Public Sector organisations thoughtout the Midlands.

It positively encourages applications from all suitably qualified and eligible candidates.