Marketing and Admissions Administrator

About Our Client

Our client is a not-for-profit organisation with over 2,000 employees. They are globally recognised for their work in the education sector and are dedicated to providing high-quality services in a collaborative and inclusive environment.

Job Description

• Collaborate with Marketing and Admissions teams across a network of international schools to maximise their use of the CRM system
• Establish and promote best practices for CRM system use, partnering with the IT Department to identify and address development needs as necessary.
• Deliver technical training,support, and troubleshooting to school-based teams to streamline admissions and marketing processes through CRM pipelines and foster continuous improvement.
• Ensure data accuracy and integrity by working with school-based teams under the guidance of the Head of M&A Operations, enhancing the effectiveness and efficiency of pipeline management.
• Drive the adoption of data-driven approaches to refine admissions processes and support enrolment growth.
• Guarantee accurate and effective reporting through Power BI and CRM systems, providing stakeholders with actionable insights and preparing detailed reports ahead of key meetings to facilitate decision-making.
• Monitor key metrics across the admissions funnel, such as conversion rates, lost opportunities, and response times, ensuring consistency in data collection and identifying areas for improvement.
• Analyse data to uncover opportunities for enhancing recruitment and retention strategies.

• Manage and oversee customer experience research initiatives and mystery shopping programs.
• Collaborate with the Director of M&A and Head of M&A Operations to design and execute customer experience research projects.
• Analyse feedback to highlight outstanding experiences and identify pain points for targeted improvements.
• Work closely with the Group Director of Marketing and Admissions and Head of Operations to present findings and recommend strategies for enhancing customer experiences.

• Assist the Head of Marketing and Admissions Operations with various digital marketing initiatives as needed.
• Contribute to digital marketing efforts, including email campaigns, website updates, and social media strategies.

• Minimum of 3 years' experience of working in a similar role with the ability to demonstrate experience in optimising CRM platforms in a sales / marketing environment.
• Experience of marketing research (or interest to learn this area).
• Experience of digital marketing (or passion for this area with interest to learn).
• Familiarity with all Microsoft packages.
• Competent analytical skills, with ability to identify errors in data integrity.
• Strong communication and collaboration skills.
• Able to demonstrate commercial acumen.
• Experience of managing relationships at multiple levels, with a proven track record of working and managing conflicting priorities and challenges.

• A competitive salary range of up to £32,000 + Yearly Bonus
• An exciting opportunity to work for a global company
• A collaborative and inclusive work environment
• Opportunities for professional development and growth
• Benefits package to be confirmed

This is a fantastic opportunity for a diligent and dedicated individual looking to make a difference in the education sector. We encourage all suitable candidates to apply.