Customer Service Manager - Logistics
Indigo Search Ltd Cleckheaton Full-time
A fast-growing & quality-driven logistics & distribution business are seeking a Customer Services Manager to run their Customer Services team based in the Cleckheaton area.
The business are going through significant growth, so this would be a good opportunity for you to grow your career within a company with significant plans for expansion.THE ROLE:
Reporting into the Head of Function, the Customer Services Manager will be responsible for a Customer Services team headcount of up to 5 people.Liaising with key clients of this logistics business.
Utilisation of KPI's & Processes in order to monitor client relationships.
Managing the relationship with clients in a pro-active & collaborative "Value-Add" way.
Pro-active Account Management of clients being the "face of the business" to them.
Able to understand client needs and respond to them pro-actively and positively.
Utilising data to inform decisions and also provide regular reports to Senior Management.
Meeting with clients face-to-face when called for - so there will be occasional travel to other parts of the UK when required.
THE PERSON:
Customer Services Manager, Client Manager, Account Manager or Client Manager within a Logistics or Transport setting - ESSENTIALOverall Customer Services responsibility for at least 5 heads or more.
Able to account manage clients in a pro-active & constructive way.
Able to engage & motivate your people - setting highly professional standards.
Ability to use data to inform some of your decision-making.
Able to liaise from shop-floor to Board level.
Able to challenge your team where appropriate.
IT savvy - able to produce reports for senior leaders of the business regularly.
Able to commute to the Cleckheaton area on a daily basis.
Able to travel nationally to meet clients face-to-face as part of Account Management strategy from time-to-time.
ABOUT US:With over 21 years of expertise in the Logistics/Supply Chain sector - Indigo Search recruit for management, director & executive roles across the UK.
Page PersonnelOldham, 20 mi from Cleckheaton
processes
• Stay updated with the latest industry trends and customer service best practices
The Successful Applicant
A successful Customer Service Manager should have:
• Proven experience in a managerial role within a customer service function within...
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Job Title:
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Salary:
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Location:
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