Clinical Receptionist and Booking Clerk
Job overview
Please note the start date for this post will be on or after 1st April 2025.
A vacancy has arisen for a Outpatient Receptionist based at Doncaster Royal Infirmary working for Patient Administration Support Services
You should have effective communication skills with the ability to multi-task and work as part of a team. You will be enthusiastic, professional, compassionate and competent with a willingness to contribute ideas to provide the very best patient-centred care.A flexible approach to work, including working across the Trust sites is an essential part of the post.
Previous experience of working within a hospital environment and reception duties with knowledge of medical terminology would be an advantage although not essential as full training will be given.
A minimum of three GCSEs or equivalent at grade 4 or above (grade C or above) are essential including English and Mathematics (or equivalent). You should also have demonstrable working knowledge of core Microsoft packages including Word. You will be asked to provide evidence of certification if invited to an interview.
Main duties of the job
To provide reception and administrative support for some of the outpatient Reception areas supported by PASS. The post holder will work in a busy environment and after training will work on various reception areas , and will be well organised in order to plan, prioritise and manage high volumes of work to meet tight deadlines.Excellent communication, computer and customer-facing skills are also essential along with practiced word and excel skills, combined with a strong attention to detail.
A flexible approach to work, including covering planned leave and working across the Trust sites when required.
Working for our organisation
DBTH is one of Yorkshire’s leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.
It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, it’s our pledge to help you Develop, Belong and Thrive, Here.
As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.
We offer a range of benefits to support our people including:- Extensive range of learning opportunities
- NHS Pension Scheme
- Generous holiday entitlement in line with Terms & Conditions
- Comprehensive health and wellbeing support
- NHS Car Lease schemes and a range of salary sacrifice scheme
- Discounts on restaurants, getaways, shopping and finance through external providers.
Detailed job description and main responsibilities
Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.
Please note, if your application is successful, you will be required to present original certificates of qualifications that are listed in the person specification under essential.
Person specification
Qualifications
Essential criteria- Minimum of 3 GCSEs including English and Maths - O Level/GCSE Grade 4 or above (grade C or above) or equivalent qualification or equivalent experience
- IT/Keyboard qualification or able to demonstrate through experience
- Typing qualification
Experience
Essential criteria- Previous office/clerical work
- Experience of working in a Hospital
- Knowledge of the Patient Administration System
- Experience of working unsupervised
- Please note that all correspondence will be sent you to via email. If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system. In submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
- We reserve the right to close down this advert early should there be a high number of applicants.
- The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community.
- All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken. The Trust is now passing the charge for undertaking a DBS check on to candidates in the event that they are successfully appointed into the post for which they have applied. Please note that this check will be charged for in two instalments when you commence employment with Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.