Two Week Wait Booking Clerk
Job overview
Do you have a desire to learn and develop within a fast paced service?
Are you a high calibre individual interested in improving the pathways of suspected and diagnosed cancer patients?
Do you have a flexible approach to work and value variety?
Are you team player and keen to develop your career pathway within the NHS?
If you have answered ‘yes’ to all of the above then you could be the person we are looking for!
Main duties of the job
We are looking for a passionate and highly motivated individual who can work as part of a team and as an individual alongside our Cancer Multi-Disciplinary Teams to book appointments for patients on a cancer pathway to help improve the pathways, ensure swift diagnosis and treatment of suspected and confirmed cancer patients.
You must be IT literate and have the ability to navigate Trust IT systems. As well as being an effective communicator you must be able to communicate with a wide range of colleagues including admin staff, PA’s, senior managers and consultants.The ideal candidate must also be flexible in terms of hours of work as well as site of work, although the post will predominantly be core office hours and based at Whitney Court, Hamilton Street, Oldham
Working for our organisation
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person specification
Qualifications
Essential criteria- Recognised educational standards, i.e. GCSE ‘O’ Level Grade A-C or equivalent in English Language
- ECDL/Clait or relevant experience
- A level qualification or NVQ Level 3 or equivalent knowledge
Experience
Essential criteria- Proven recent experience of working within the NHS
- Proficient in the use of Microsoft applications
- Previous experience of working within a team and also alone
- Experience of dealing with any changes to the service in a positive way
- Recent experience of working in a capacity & demand target driven service
- Understanding and experience of acute hospital outpatient/inpatient pathways
- Experience of booking processes
Skills/Knowledge
Essential criteria- Literate in order to transfer information on to a computer system and standard departmental documents
- Excellent interpersonal and communication skills in order to deal with wide range of NHS staff/patients on the telephone and face to face using tact and empathy
- To demonstrate the ability to work to short timescales as and when required to provide an efficient and timely services
- Assist in using waiting lists to offer choice and book in accordance with current guidelines
- Be able to prioritise own workload
- Be able to use initiative in planning daily tasks
Personal Qualities
Essential criteria- Able to communicate effectively with people at all levels
Other
Essential criteria- To work additional hours to meet the demands of the service if required
- Maintain confidentiality at all times
- Awareness of Health and Safety in the workplace
- Awareness of equal opportunity issues
We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.
The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair.
We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.
We also warmly welcome interest from serving and ex-personnel, and their relatives. Please identify that you are a member of the armed forces community on your application form to be entitled to a guaranteed interview (subject to essential criteria being met).As a Disability Confident Employer, guaranteed interviews are also available to disabled applicants when essential role requirements have been met.
If you require any reasonable adjustments to the application process, please contact [email protected]
For posts advertised on a fixed term contract basis, we will offer secondments only for NHS appointments. Fixed term contracts will be only be offered for external non-NHS appointments.
In applying for this post, you give the Trust permission to use your data for recruitment purposes.
Please note that this vacancy may be withdrawn at any time should we receive sufficient applications or if it is filled via the internal redeployment process.
Keep up to date with the latest job opportunities and information across the Northern Care Alliance by following us on Twitter and Facebook: @NCACareersNHS