Senior Administrator

Have you got experience in medico-legal administration? Or maybe you have worked on personal injury claims, case management, or healthcare administration? If so we want to hear from you!

Pertemps are recruiting for their client who specialise in medical evidence services and rehabilitation programs. We are seeking a dedicated Senior Administrator experienced in Clinical Negligence and Serious Injury to join their expanding team, in Blackburn, Lancashire.

Responsibilities:

• Case Management: Oversee a specific client caseload from start to finish, ensuring all cases progress efficiently.
• Client Relations: Develop and maintain strong relationships with solicitors and medical experts, acting as their primary point of contact.
• Communication: Handle external calls, emails, and referrals, providing top-notch service and support.
• Data Entry: Accurately log information in the Proclaim case management system.
• Recruitment: Actively recruit and instruct providers and parties.
• Deadline Management: Meet court deadlines and manage part 35 and joint report requests.
• Performance Improvement: Contribute to enhancing report sales and turnaround times, meeting monthly company sales targets.
• Team Collaboration: Work closely with team managers to ensure timely completion of tasks and effective task delegation.

Qualifications and Skills:

• Experience: Minimum of 1 year in a medico-legal role (desirable) or experience working in healthcare administration / personal injury claims / legal work (essential)
• Communication: Excellent written and verbal communication skills, with strong active listening abilities.
• Organisational Skills: Exceptional attention to detail, analytical skills, and the ability to work under deadlines.
• Proactive Attitude: Highly motivated, organized, and proactive with a keenness to learn and develop new skills.
• Technical Skills: Proficient in MS Office; familiarity with the Proclaim case management system is a plus.
• Client Focus: Strong client relationship building skills and a customer-focused approach.

Personal Attributes:

• Enthusiastic team player, keen to work closely with customers and other departments.
• Excellent problem-solving skills and a positive, can-do attitude.
• Ability to organise your workload effectively

Benefits:

• Salary: £25,000 - £27,000 per year, depending on experience.
• Perks: Company events, pension, free parking, health & wellbeing program, and referral program.

This is a full-time position with working hours from Monday to Friday, 9am – 5:30pm.