Receptionist

Location:The Pinnacle Bouldering Centre and Clip 'n’ Climb Northampton, Weston Favell

Perks:

• 28 days holiday Pro Rata
• Free climbing access
• Exclusive staff discounts

Role Overview:

You’ll manage the reception area with confidence, tidiness, and efficiency, contributing to the centre’s reputation as the best climbing venue in the area.

Key Responsibilities:

• Greet and Assist Visitors: Ensure a warm and welcoming atmosphere for all guests.
• Handle Telephone Communications: Answer and make calls confidently and efficiently.

• Maintain Reception Area: Keep the area clean, tidy, and organized.
• Process Bookings and Payments: Manage reservations, payments, and inquiries both in-person and over the phone.
• Manage Group Bookings and Events: Organize and oversee group bookings, birthday parties, and other events.

• Assist with Shop Stock and Sales: Help organize and sell shop stock.
• Support Management with Administrative Tasks: Provide administrative assistance as needed.

• Ensure Cleanliness Throughout Centre: Maintain cleanliness in the reception, kitchen, and other areas of the centre.

• Manage Customer Communications: Handle online customer interactions, including emails and social media messages.

Skills & Experience:

Required:

• Previous reception or customer service experience
• Interest in climbing or sports
• Team player, with a positive attitude and a passion for people

Desired:

• Proficiency in Microsoft Office and basic booking and/or EPOS software (RGP preferred)

Personal Attributes:

• Friendly, approachable, and customer-focused
• Strong communication and organisational skills
• Ability to handle a fast-paced environment and multitask effectively
• Quick learner with attention to detail and the ability to ask for help when needed

What We Offer:

• Competitive salary and career growth opportunities in a growing business.
• Full training and ongoing development.
• Free climbing access to all Pinnacle sites and exclusive discounts on gear

Expected Hours: 20-40 hours per week (day shifts, weekends, holidays)