Receptionist
Job overview
An opportunity has arisen for a motivated and dedicated individual to join our team. Committed to providing an efficient and effective front-line service in our Reception based at Berrywood Hospital, Northampton.
The successful applicant must be reliable, able to work flexibly and be committed to providing a quality service. A professional telephone manner and good organisational and communication skills are essential; previous switchboard experience would be an advantage although full training will be provided.
Shift Pattern: 9 hours per week; Wednesday, Thursday & Friday 16.00 - 19.00. These hours are subject to change.
Main duties of the job
Some of the main duties of this job include:
- Provide a quality, professional ‘front of house’ reception service.
- Be customer focused, polite, and have a professional appearance.
- Flexibility is required to work additional hours including bank holidays.
- Answer incoming calls quickly and politely.
- Support clinicians on booking in appointments on system one as applicable.
- Welcome visitors and staff at reception and assist with any queries.
- Ensure on-call books and duty rotas are kept up to date and amended as changes occur.
- Respond immediately to all emergency/intruder alarms and emergencies and carry out the prescribed procedure quickly.
- Ensure any incidents are recorded accurately.
- Maintain the diary, booking meeting rooms and taxis using the relevant procedure where appropriate.
- Operate the Trust Facilities Help Desk and PFI (Kiers/Robertsons) helpdesk when required.
- Issue keys as requested ensuring that they are signed for and returned.
- Sort internal and external mail as required.
- Undertake administration duties as required.
- Take an active role in keeping the reception area tidy, including vacuuming, polishing and general high and low dusting.
Working for our organisation
NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible.This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.
Detailed job description and main responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the ‘About You’ Section of the document.
Person specification
Experience
Essential criteria- Good standard of general education
- Computer literate in MS Office
- Experience in a Reception role
- Experience of Team work
- Experience of admin & clerical dutites
communication
Essential criteria- Understanding of written & verbal instruction
Important Information
Applications will be transferred to the TRAC system, by completing an application you are giving authorisation for the transfer of your data. In submitting an application form, you authorise us to confirm any previous NHS service details via the Electronic Staff Record (ESR) Inter Authority Transfer (IAT) process.Including factual reference, occupational health clearance and statutory and mandatory training records
Correspondence regarding your application will be sent to you via a TRAC system account.
Please submit your application as soon as possible; due to the high volumes of applications we receive we reserve the right to close any adverts before the closing date once we have received sufficient applications.
We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
At NHFT we support many of our colleagues to work flexibly and we will consider requests for flexible working from day one. For this role, we are open to discussing a range of options including flexible hours, agile/home working, compressed hours and part time hours.Please have a conversation with the recruiting manager about the flexibility you need and we will promise to explore what is possible with you.
Applicants who have a disability and meet the essential criteria for the job will be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.
All posts that are engaged in a regulated activity will be subject to a Disclosure and Barring Service (DBS) check and a DBS re-check on a three yearly basis whilst employed in such a role. Staff employed in these posts will therefore be asked to register with the DBS Automatic Update Service upon receipt of their DBS certificate and must update yearly , the annual fee will be reimbursed subject to Trust policy.For further information please visit: DBS Update Service: applicant guide - GOV.UK (www.gov.uk)
Please note if a DBS is applicable for the position then a charge will be deducted from your first salary or upfront cost if a staff bank position.
Please note that all new starters to the trust are subject to a probationary period.