Administration Officer

Job overview

An exciting opportunity has arisen to join our administration team based at Carleton Clinic, Carlisle. This is a full-time post, working 9-5pm, Monday to Friday.

The Cumbria Crisis Team consists of Psychiatrists, Nursing Staff, Assistant Practitioners, Support Workers and Administrative Staff.

We offer assessment, treatment, intervention, and advice for those referred to the service.

To carry out duties as assigned to, working under the direction of the Admin Team Lead and Clinical Leads to ensure a comprehensive, high quality administrative service to the team at all times. The post will also include taking telephone calls for the Crisis Team.

The post holder should be confident dealing with service users and carers on the telephone, alongside dealing with enquires from other professionals.

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet these criteria you will not be shortlisted. Should you be shortlisted for this post, you may be required to undertake a typing test along with a competency based interview.

You will be notified if successfully shortlisted via the email address you provide on your application, please check this regularly following the closing date.

Main duties of the job

Working days are Monday to Friday inclusive.

A good knowledge of Microsoft packages and typing qualifications or evidence of relevant experience is essential for the role.

Key skills required:

• Admin or secretarial experience working within a team
• Experience in a customer/patient focused environment
• Excellent communication and interpersonal skills
• A good understanding of the clinical database "RIO" system (not essential as training will be given)
• A good knowledge of Microsoft Word/Office packages and typing qualification or relevant experience
• Excellent verbal and written skills
• Ability to be self-directed, motivated and be able to contribute positively within a team
• Well organised and structured
• Be able to demonstrate flexibility in the role

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Detailed job description and main responsibilities

Please find attached job description for full details.

Closing date : 11th May 2025

Interviews will take place on 16th May 2025

Please note remote/online interviews cannot be accommodated.

We welcome your application.

Person specification

Education and Qualification

• Education and Qualification
• Audio Typing qualification or demonstrable equivalent experience
• General level of education to O-Level/ GCSE or equivalent

Knowledge and Experience

• Knowledge of NHS Policies and Procedures
• Working knowledge of Microsoft applications, including e-mail communication
• Ability to maintain and update Patient Information Systems e.g. RiO
• Good working knowledge of office procedures
• Previous secretarial/clerical experience
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload

Skills and Competencies

• Excellent communication and interpersonal skills, both verbal and written
• Note-taking skills
• Good organisational and planning skills