Operations Co-ordinator
Job overview
Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
Main duties of the job
We have an exciting opportunity for a motivated Operations Coordinator to support the Cancer Care PPC Team Leaders.
The post holders will manage Administrative Team Leaders and provide particular guidance around supporting HR processes as well as supporting access processes within the care group, such as providing validation support.
Cancer Care is a compassionate, dynamic and high profile care group which covers a wide range of specialties from treatments for patients with cancer including chemotherapy and radiotherapy to a Regional Bone Marrow Transplant Unit. We are also the Regional Primary Treatment Centre for Teenagers.
Cancer Care at UHS covers Medical Oncology, Clinical Oncology, Palliative Care and Haematology. We are a specialist regional centre and provide care to patients across Hampshire as well as the Isle of Wight and Channel Islands.
Working for our organisation
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities.We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Detailed job description and main responsibilities
You will line manage a number of Specialty Administrative Team Leaders to ensure that our administrative staff have all the support and guidance they need to deliver excellent patient care. You will be responsible for ensuring that your team are adhering to the most suitable and efficient pathways.You will also need to troubleshoot for ad hoc issues and escalate potential issues that may arise. Your role will also involve working closely with the Access Manager for Cancer care providing support in validation and working with data.
You will be a strong, fair leader with good organisational skills and a passion for excellence.
We are looking for a team player who is able to lead through change, support and motivate staff as well as work with a wide range of colleagues to bring out the best in a team. We are looking for someone who already has experience leading a team and an understanding of support required for HR processes.
Person specification
Qualifications, Knowledge & Experience
Essential criteria- Educated to degree level or possessing an equivalent level of experience, training, and knowledge
- Competent in use of IT systems. Good level of keyboard skills including relevant software packages (Microsoft Office: Word, Excel, Outlook)
- Previous NHS administration experience. Excellent working knowledge of eCamis system and relevant Trust and NHS procedures
- Ability to analyse and interpret performance report information
- Organisational knowledge of admin procedures and working processes
- Ability to work under own initiative
- Proven ability to work to deadlines, prioritise and multitask
- Able to manage fluctuating demands on the post in calm and logical manner
- Courses/further study attended to demonstrate evidence of personal development
- Experience of dealing with non-routine and complex problems, progress chasing, resources and staff allocation
- Awareness of health service policy in relation to Trust access targets
- Experience in a supervisory role
- Patient Administration System (for example eCamis, LUNA, CHARTS) trained
- Service Improvement training
- Knowledge of medical terminology
- International Computer Driving Licence (ICDL)
Values & Behaviours
Essential criteria- Patients First
- Always Improving
- Working Together
Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.
For more information about our Trust
https://careers.uhs.nhs.uk
Getting to work - our travel promise
Getting to work should be as easy as possible and that’s why we have introduced the UHS travel promise – a commitment from the Trust that we will provide reasonable travel options for every member of staff. Every member of staff can apply for a permit to use our park & ride facility.Eligibility for on-site parking is dependent on the nature and requirement of the role. All staff can also access a range of discounted benefits relating to travel including reduced price bus tickets, purchase of salary sacrifice bikes and ultra-low emission cars.
Our commitment to equality
Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.
UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.
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