Sr. Applications Analyst, Go-to-Market
Overview:
Certara is a growing company that provides a dynamic and exciting place to work. Our purpose is to assist in accelerating the development of meaningful medicines that make an impact on our society and the people that need them most. Innovation and creativity are highly valued, and everyone is given the opportunity for training and continuous development.Our portfolio spans the discovery, preclinical, clinical and post-marketing phases of drug development, working with 1,200 commercial companies, 250 academic institutions, and numerous regulatory agencies.
As a Sr. Applications Analyst, Go-to-Market with Certara, you are part of a global, fast-paced IT organization with the primary mission to provide capable & resilient world class services to professional services, software, and corporate business units ensuring our team members have access and ability to perform at the highest level in service of our customers.
The Information Technology function relies on experience and judgment to plan and accomplish goals through implementation of industry best practice methodologies, governance, and tooling. The Sr. Applications Analyst, Go-to-Market role is responsible for administration of the Salesforce Platform, including system configuration, maintenance, enhancements and upgrades, data integrity, deployments, security, end-user support, documentation, and governance and efficient operations of Go-to-Market Applications working in concert with other technology and business leaders within Certara.The role will evolve to also include administering Marketing Automation (MAP) and Contract Lifecycle Management (CLM) applications.
The role requires thorough understanding of Salesforce CRM platform and will develop skills administering Marketing Automation (MAP) and Contract Lifecycle Management (CLM) solutions. This is a Sr. Applications Analyst, Go-to-Market role, but the candidate should be comfortable being hand-on and leveraging the skills of cross-functional teams to gain successful outcomes.
Responsibilities:
- Support the strategic roadmap for Go-to-Market business applications such as CRM, Marketing Automation (MAP) and Contract Lifecycle Management (CLM)
- Engage with business stakeholders on projects and through submitted requests to deliver consistent level of service
- Configure and customize standard & custom objects, record types, fields, page layouts, formulas, validation rules, triggers, workflows, approval processes, installed packages, etc. within Salesforce CRM platform.
- Maintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules) across CRM, MAP and CLM solutions
- Manage configurations within MAP and CLM solutions where business needs require
- Generate Reports & Dashboards.
- Committed to professional development via training on new technologies introduced to the Go-to-Market applications ecosystem
Qualifications:
- Bachelor’s degree or higher in Computer Science, Computer Applications or Engineering.
- Overall 5+ years of IT experience with 4 years of experience with Salesforce Sales Cloud
- Hands on experience in configuration and customization standard & custom objects, validations rules, workflows, process builder, flows and managed packages.
- 2+ years of supporting Marketing Automation applications (e.g. Hubspot, Marketo, Pardot) preferred
- Experience with a sales enablement tool (e.g. Highspot, Seismic, Gong.io) a plus
- Familiarity with Contract Lifecycle Management applications (e.g. Malbek, Conga, Agiloft) nice to have
- Knowledge of data migration and ETL/integration tools is beneficial.
- Should understand Agile delivery process and tools such as JIRA.
- Excellent written and oral communication skills with ability to clearly communicate ideas and results
- Highly organized with ability to document technical systems with consistency
- Team player with strong analytical skills and the ability to understand and resolve complex problems
Certara bases all employment-related decision on merit, taking into consideration qualifications, skills, achievement, and performance. We treat all applicants and employees without regard to personal characteristics such as race, color, ethnicity, religion, sex, sexual orientation, age, nationality, marital status, pregnancy, physical or mental condition, genetic information, military service, or other characteristic protected by law.