Service Improvement & Information Analyst

Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

The Service Improvement & Information Analyst is part of a dedicated programme supporting the delivery of the Trust’s improvement programme for Haematology and Specialised Cancer Services (HaSC) care group.

Reporting to the Deputy Operations Director, the postholder will provide senior information analyst expertise to support operational delivery and improvement initiatives for the Haematology and Specialised Cancer Services Directorates.

Main duties of the job

Specifically, the postholder will:

• Deliver a high-quality information analysis service to Haematology services and the Weston Park Cancer Centre to support optimising current and future service delivery, performance management, business planning processes, as well as other key strategic and corporate requirements of the organisations. This includes supporting the development of a new model for Non-Surgical Oncology across the Cancer Alliance footprint.
• Support strategic programmes of work which are designed to bring about transformational change and improve services for our patients and staff. This role will work alongside established clinical and operational colleagues to drive forward service improvement initiatives.
• Be the information analyst lead for Haematology and Specialised Cancer Services, working with complex and varied data to produce intelligence-led reports to support evidence-based decision making.

Working for our organisation

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Haematology and Specialised Cancer (HaSC) is one of 12 clinical care groups at Sheffield Teaching Hospitals NHS Foundation Trust (STH).

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person specification

Education and Qualifications

• Degree level qualification or equivalent experience
• Post graduate qualification to level 7 (or working towards) in relevant subject or demonstrable equivalent gained through a combination of short courses and experience or clinical experience and qualification

• Masters level qualification
• Qualification in either Service/Quality Improvement, Organisational Development or Project Management

Experience

• Working within an information environment, including current or previous experience of the NHS
• Database development
• Experience of deriving, manipulating and converting large volumes and often complex data sets for further statistical analysis to assist improvement partners to baseline and evidence measured improvement
• Experience of using quality improvement methods and techniques

• Experience of working in an acute trust

Skills and Knowledge

• Expert level of skill in information analysis and synthesis, including the ability to receive highly complex and sensitive information on patient details and diagnoses and the ability to interpret, draw conclusions from it and synthesise new knowledge from the findings. The data may be conflicting and may be contentious to those receiving it.
• Develop and deploy a diverse range of modelling techniques to plan, analyse, quantify, develop and improve services alongside improvement partners
• Ability to interpret national policy and guidance documents to provide expertise on information issues
• Ability to make decisions and show considerable initiative in the formulation of recommendations and subsequent actions
• Expert technical knowledge of information systems including in depth knowledge of NHS data definitions
• Expert skills in complex data extraction from the Trust’s information databases including the use of Structured Query Language (SQL) and manipulation of this data in spread sheets and applications such as Excel and Access
• Good knowledge of PbR and the contracting process, and an awareness of the business-critical implications for the Trust
• Experience of developing web-based reports to produce interactive dashboards and reports
• Highly developed communication skills with the ability to communicate on complex, sensitive or contentious matters in difficult situations, responding openly to questions to ensure full understanding and engagement
• Application and a sound understanding of statistical analysis techniques with the ability to produce a variety of graphical representations of complex information with a particular focus on time series data such as Run Charts and Statistical Process Control (SPC) charts
• Good knowledge of service improvement techniques with an emphasis of measured evidenced improvement- particular focus on time series data such as Run Charts and Statistical Process Control (SPC) charts
• Highly developed communication skills with the ability to communicate on complex, sensitive or contentious matters in difficult situations, responding openly to questions to ensure full understanding and engagement
• Application and a good understanding of benchmarking and reporting tools such as NHS Model Health System, NDRS, CancerStats2
• Ability to develop small bespoke software applications to assist colleagues and improvement partners to collect consistent improvement data
• Influencing skills with the ability to present to and engage a wide range of stakeholders in ideas and proposalsInfluencing skills with the ability to present to and engage a wide range of stakeholders in ideas and proposals
• Excellent problem solving, facilitation and negotiating skills
• Excellent organisational skills and an ability to prioritise an unpredictable workload with frequent disruption

Personal Qualities

• Excellent interpersonal skills – ability to form positive relationships and coach proactively and cooperatively at all levels
• Outcomes focused with strong drive, motivation and enthusiasm for delivering improvement
• Committed to continuous professional development
• Excellent attention to detail, whilst maintaining the ability to see the bigger picture

Candidates are advised to read the attached guidance on using AI technology. When you complete your application, you are required to declare that the information in your application form is true and complete. The personal statement is exactly that; personal.

When selecting to apply via NHS Jobs, you will be redirected to our preferred recruitment system called Trac. You will be asked to create and submit your application via the Trac recruitment system.

You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. All communications should be sent via your Trac system account.

If you are offered employment at Sheffield Teaching Hospitals your information will be transferred from the Trac recruitment system into the national NHS Electronic Staff Records system. In addition, in submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.

Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.

The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation.

Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position.

All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.

For more information about our organisation and the opportunities available, please visit our website and follow us on Twitter and Facebook.