Technical Support Technician
Recyclatech (Recircle) Wrexham
Technical Support Technician will be the first port of call at our engineering site for green rubber project.
- Troubleshoots, services, installs (deploys) and repairs to all deployed equipment associated to the Green Rubber installation at customer sites;
- Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed;
- Responsible for meeting daily service repair needs and driving customer satisfaction;
- Documents all inspections, maintenance, repair work and submits paperwork in a timely basis;
- Order, install, and return parts and manages repair parts cycle time;
- Reviews all logs for open issues and prepares formal reports to customers as necessary;
- Ensures that tools and test equipment are properly maintained and calibrated ;
- Assesses product/equipment performance based on field support data; recommends modifications or improvements;
- Seeks to provide technical support to customers and other service professionals as required;
- May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports;
- Possesses a solid level of technical knowledge on the company’s Green Rubber Project;
- Maintains clear and concise business communication proficiency, both oral and written;
- Establishes and maintains a close relationship with all staff in order to support the needs of the customer and remain aware of current technical trends;
- Exercises every available measure to control and minimize costs;
- Travel, overtime and work hours other than Monday-Friday may be required;
- Comply with and ensure department compliance with Company health, safety and environmental policies;
- Comply with all applicable UK legislative and security regulations;
- Preference to WJA trained staff will be considered.
- Rubber, Product Training will all be part of the Induction Programme
Betsi Cadwaladr University Health BoardWrexham
and will be implemented in November 2024 backdated to 1st April 2024 where applicable.
Job overview
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