Service Compliance & Process Officer
About Our Client
Page Group are delighted to be working with an industry leading Manufacturing & Engineering focused business, who are looking to appoint a Service Compliance & Process Officer at their South Yorkshire Offices.
This role will work closely with the Customer Service, Field Service & Field Engineers team to drive process improvement around service provided to B2B customers, ensure compliance around key regulations, and support with audits and accreditation's within the business
Job Description- Work closely with the Customer Service & Service Engineers teams to drive process improvement across the departments, improving customer satisfaction, efficiency and productivity
- Support leadership around attaining and renewing key ISO accreditation's, understanding and communicating all requirements
- Collaborate with key internal stakeholders to identify and highlight changes, positively influencing and gaining buy in to upcoming changes
- Create and present MI that will be used to identify potential changes that need to be made, and the impact they will have
- Understand and interpret key regulatory requirements, ensuring business areas remain compliant at all times
- Drive continuous improvement across all areas that positively impact the business and customer
- Compliance - drive and support a culture of "right first time" ensuring the business meets key regulations at all times
- Highly organised
- Ability to collaborate with others
- Understand or worked in ISO environment (advantageous)
- Experience in a similar role (advantageous)
Our client is open to the right person coming in and learning the compliance and improvement side of the role. Ideally they need someone who is highly organised, willing and keen to learn, and ability to build strong working relationships with others)
What's on Offer
The role of Service Compliance & Process Officer will join an industry leading business at their offices in Chesterfield.
The position offers a salary of £35,000 - £40,000 plus benefits