Aquatic Centre Operations Supervisor (Hiring Immediately)
Butlin's Bognor Regis Full-time
Description
**Summary of Role Purpose**
The Shift Manager will be the main point of contact for team during theirworking day.
Reporting to the Venue Manager, the Shift Manager will ensure dailyoperational plans are fulfilled by ensuring that relevant tasks and objectives
are being carried out by the team and that team are in the right place at the
right time to ensure we can manage fluctuating guest demand whilst keeping
operational standards and guest experience high.
You will support and coach the team to ensure the deliver a great experienceand are also driving any key targets such as add on sales or promotions.
This is an operational guest facing role and therefore all none-guest facingtasks and activity will be allocated as time within your working week to allow
you to spend the majority of your time within your venue and with our guests.
### Key Responsibilities
Were looking for someone to enhance our guest experience by drivingimprovements in Guest NPS and feedback. Youll also play a crucial role in
boosting Employee NPS, ensuring a positive work environment. Your efforts will
help increase retail spend, all while ensuring that we have the right people
in the right place at the right time to achieve our goals.
### About You
In this role, you will be responsible for managing the team during shifts, ensuring key tasks and objectives are met. Youll drive add-on sales andpromotions, supporting your team to do the same. Your role includes making
sure all stock and propositions are available for guests, and that a
consistent, high-quality guest experience is delivered in line with brand and
venue guidelines.
Youll capture guest feedback and monitor NPS, taking action to improve wherepossible. You will also be responsible for providing accurate rotas three
weeks in advance through SAM and ensuring the system is closed accurately.
As a leader, youll coach and develop your team to meet departmental goalswhile championing Butlin’s Values and Leadership Behaviours. Youll ensure
that team rotas are aligned with the Right People, Right Place, Right Time
(RPRRT) principle. Building and maintaining strong relationships across the
resort and with central support teams is essential.
Additionally, you will handle the people support of the department, managingtasks throughout the employee life cycle, including onboarding, performance
management, training, and formal HR processes.
### Key Knowledge, Experience & Qualifications
The perfect candidate will possess a National Pool Lifeguard Qualification(NPLQ) and prior leadership experience in a comparable environment.
They must have excellent guest and customer service skills, capable ofhandling various inquiries and resolving complaints effectively.
A background in creating new opportunities through sales and promotions iscrucial, along with the competence to collaborate with a diverse team to meet
the businesss needs as determined by guest demand.
The candidate should have a track record of leading teams to success, managingperformance, providing coaching, conducting training, and upholding and
exemplifying high standards.
Additionally, they must have exceptional communication skills across alllevels and the capacity to juggle numerous priorities while swiftly adapting
to evolving requirements.
### About Butlins
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload!For over 80 years we’ve been delighting hundreds of thousands of guests each
year, whether on a non-stop action family break or our epic Adult only Big
Weekenders.
Ask any of our team, past and present, and one of the best things they’ll sayabout working at Butlin’s is our culture! We’re all about providing our guests
with an Altogether More Entertaining and Fun Break, brought to life through
our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get
Stuck In and where the team genuinely Cares For Each Other – this could be the
perfect fit for you.
There has never been a more exciting time to join Butlin’s!
Butlin'sBognor Regis
Description
**We are looking for a Shift Manager to work in our Bars & Shops Venues across
the resort.
Reporting to the Venue Manager, the Shift Manager will be responsible for
ensuring daily operational plans are fulfilled by ensuring that...
Butlin'sBognor Regis
Description
**Summary of Role Purpose**
The Shift Manager will be the main point of contact for team during their
working day in the Buffets restaurant department.
Reporting to the Venue Manager, the Shift Manager will ensure daily
operational...
Butlin'sBognor Regis
Description
**Summary of Role Purpose**
The Shift Manager will be the main point of contact for team during their
working day.
Reporting to the Venue Manager, the Shift Manager will ensure daily
operational plans are fulfilled by ensuring that...