Restaurant Operations Supervisor (Hiring Immediately)
Butlin's Bognor Regis Full-time
Description
**Summary of Role Purpose**
The Shift Manager will be the main point of contact for team during theirworking day.
Reporting to the Venue Manager, the Shift Manager will ensure dailyoperational plans are fulfilled by ensuring that relevant tasks and objectives
are being carried out by the team and that team are in the right place at the
right time to ensure we can manage fluctuating guest demand whilst keeping
operational standards and guest experience high.
You will support and coach the team to ensure the deliver a great experienceand are also driving any key targets such as add on sales or promotions.
This is an operational guest facing role and therefore all none-guest facingtasks and activity will be allocated as time within your working week to allow
you to spend the majority of your time within your venue and with our guests.
### KPIs- Guest NPS & Feedback
- Improved ENPS
- Retail Spend
- Right People, Right Place, Right Time
- Responsibility for managing the team during a shift on key tasks and objectives.
- Driving add on sales and promotions and supporting team to do the same.
- Ensuring all stock proposition is available for guests.
- Monitoring consistent delivery of a quality guest experience in line with brandvenue guidelines.
- Ensuring any guest feedback is captured.
- Provides accurate rota’s 3 weeks in advance through SAM for all team within the venue and takes accountability for ensuring the accuracy of closing the system.
- Monitors NPS and takes action where possible on guest feedback.
- Coach and develop the team to ensure departmental plans are met.
- Be a champion of the Butlin’s Values and Leadership Behaviours.
- Ensure we always have a focus on RPRPRT in the way we rota team.
- Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams.
- Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP’s, performance management, required training, and any formal HR process.
- Previous leadership experience within a similar environment.
- Strong experience of being guest customer facing and dealing with a range of queries and sometimes complaints directly
- Experience of generating new opportunities through sales and promotions.
- Experience in working with multi skilled team to support other areas of the business based on guest demand.
- Demonstratable experience of leading teams to success, this includes proficiency in:
- Managing performance.
- Coaching team.
- Delivering team training.
- Setting standards and role modelling this behaviour.
- Ability to communicate effectively at all levels.
- Able to manage multiple priorities and can adapt quickly to changing requirements.
### About Butlins
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload!For over 80 years we’ve been delighting hundreds of thousands of guests each
year, whether on a non-stop action family break or our epic Adult only Big
Weekenders.
Ask any of our team, past and present, and one of the best things they’ll sayabout working at Butlin’s is our culture! We’re all about providing our guests
with an Altogether More Entertaining and Fun Break, brought to life through
our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get
Stuck In and where the team genuinely Cares For Each Other – this could be the
perfect fit for you.
There has never been a more exciting time to join Butlin’s!
Butlin'sBognor Regis
Description
**We are looking for a Shift Manager to work in our Bars & Shops Venues across
the resort.
Reporting to the Venue Manager, the Shift Manager will be responsible for
ensuring daily operational plans are fulfilled by ensuring that...
Butlin'sBognor Regis
Description
**Summary of Role Purpose**
The Shift Manager will be the main point of contact for team during their
working day in the Buffets restaurant department.
Reporting to the Venue Manager, the Shift Manager will ensure daily
operational...
Butlin'sBognor Regis
Description
**Summary of Role Purpose**
The Shift Manager will be the main point of contact for team during their
working day.
Reporting to the Venue Manager, the Shift Manager will ensure daily
operational plans are fulfilled by ensuring that...