Administration Officer - Newcastle upon Tyne

Hello!

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.

All this in a vibrant workplace supported by the following staff networks.

• Cultural diversity staff network
• Disabled staff network
• LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

• Armed Forces and Veterans Staff Association
• Mind, Health and Wellbeing Community
• Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

Always improving

CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We’re always seeking to improve as an organisation. Do you want to be part of that?

Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay

Job overview

Would you like to be part of a team that works well together, always there to help each other? Would you like to work in a Trust rated outstanding from CQC?

If you answered yes, we would love to hear from you – come and join our team.

We are looking to recruit a part time (22.5 hours per week) Band 3 Administration Officer to join the Gender Dysphoria Service based at Benfield House on the Walkergate Park Hospital site in Newcastle upon Tyne.

The Northern Region Gender Dysphoria Service is a service for people who are seeking to explore their gender identity or reduce discomfort caused by a discrepancy between their assigned sex and their gender identity. This includes people who want to change physical aspects of their gender as well as those who do not.

Main duties of the job

The successful candidate will be:

• Non-judgmental, used to working to a high degree of confidentiality and sensitivity.
• Confident, motivated and enthusiastic.
• Well-organised and structured.
• Able to be self-directed, motivated and contribute positively within a team.

Skilled and experienced with:

• Experience of working in a secretarial or administrator role.
• Fast, accurate typing and note-taking skills is essential.
• Excellent interpersonal communication skills, both written and verbal.
• A good understanding of the RiO patient information system would be beneficial, however training will be provided.
• Good working knowledge of Microsoft Office packages.
• An awareness of transgender issues and gender diversity is desirable.

Day-to-day duties will include:

• The provision of named admin support and diary management to identified members of the medical and clinical team.
• Audio typing/formatting assessments, letters and medical reports from central inbox.
• Preparation and taking notes of meetings.
• Dealing with high volumes of phone calls and e-mails, the content of which can sometimes be of a challenging nature.
• Processing confidential patient information within the RiO electronic system.
• Handling petty cash in line with Trust policies.
• Face to face contact with service users by way of occasional Reception cover.

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career, excellent staff benefits including discounts and services, car leasing scheme and an excellent pension contribution.

Detailed job description and main responsibilities

Please find attached job description for full details.

Closing date : 15th May 2025

We welcome your application.

Person specification

Experience

• Experienced of using Microsoft Packages
• Recent (2 years) secretarial or clerical experience
• Evidence experience and understanding of working in an area with confidential and sensitive material.
• Dealing with high volume calls
• Audio typing skills and experience
• Experience of using patient information systems (e.g. RiO)

Skills and Knowledge

• Excellent interpersonal skills, both written and verbal
• Note taking skills
• Evidence of independent working
• An awareness of transgender issues and gender diversity

Qualifications

• General level of education including a pass in Maths and English
• NVQ Level 3 in either Business Admin or Customer Care or relevant proven experience
• Word-processing skills at Level 3 (OCR/RSA Level 3 (or the equivalent) qualification(s) in a relevant subject, plus relevant experience)

Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

Please ensure to check out all of the supporting documents linked to this advert, for useful information about working for us, information from our Chief Executive and much more.