Complex Case Manager - NHS

apartmentNHS Jobs placeBlackburn calendar_month 
Visit wards on a daily basis, working on own initiative under the direction of the Head of Complex Case Management to ensure discharge planning process commences as soon as possible after admission. Contribute to and lead, where necessary, daily board rounds on wards, encouraging active participation from MDT members.
Prioritise own workload to ensure deadlines are met and a quality, responsive service is provided. Identify and discuss any potential discharge problems/delays with ward staff and patient/relatives to resolve issues as soon as possible. Alert the Head of Complex Case Management of any unresolved issues/conflict/barriers preventing resolution.
Maintain accurate records and participate in internal or Department of Health audits as required in relation to the discharge planning process. Act in accordance with Code of Professional Conduct and ensure current registration is maintained.
Identify patients approaching the end of life and initiate fast track processes to preferred place of care in accordance with The National Framework for NHS CHC. Support and respond to the Trust Escalation Processes, as guided by the Head of Complex Case Management /Head of Clinical Flow and maintain close liaison with Bed Management.
Represent the Complex Case Team at bed meetings communicating appropriate and accurate information. Contribute to the maintenance of processes which support The Community Care (Delayed Discharge) Act 2003 and ELHT Patient Discharge Policy. Ensure compliance with other related Trust Policies and Department of Health Legislation with regard to discharge planning processes.
Support the Head of Complex Case Management to implement strategies for ward staff and professionals to determine realistic discharge dates for timely and effective discharge planning patient flow. Screen referrals made to the Central Point of Referral in Complex Case Management, signposting to alternative pathways as appropriate to meet identified needs.

Screening and tracking of referrals, monitoring assessment and transfer timescales. Maintain databases as required. Maintain accurate record keeping at all times.

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Complex Case Manager

apartmentEast Lancashire Hospitals NHS TrustplaceBlackburn
We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work. Job overview The post holder will assist and provide a proactive and efficient Complex Case Management Service for all adult patients across...
apartmentEast Lancashire Hospitals NHS TrustplaceBlackburn
The post holder will assist and provide a proactive and efficient Complex Case Management Service for all adult patients across all ELHT hospital sites. They will provide education and advice to maintain a high standard of discharge planning...
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