Complex Case Manager
We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Job overview
The post holder will assist and provide a proactive and efficient Complex Case Management Service for all adult patients across all ELHT hospital sites. They will provide education and advice to maintain a high standard of discharge planning processes.Ensure and promote the timely access to health and social care resources to enable the safe and effective discharge of patients from hospital. To work in partnership with other interdependent teams and services across the Health and Social Care Economy that are involved in the discharge planning of patients.
Main duties of the job- To provide pro-active and responsive support to the Head of Complex Case Management.
- Work across all ELHT sites to meet the needs of an efficient Complex Case Management Service.
- Advise assist and navigate ELHT staff through the discharge planning process to plan and meet future care needs to facilitate a safe and timely discharge from hospital.
- To have the in-depth knowledge and skills to act as a resource for ward staff at all levels and other multi-disciplinary professionals ensuring there is a consistent and informed approach in relation to effective and timely discharge planning.
- Provide proactive input to all wards to ensure length of hospital stay is determined by clinical need and not by organisational resources.
- To promote and maintain effective communication channels between all Health and Social Care departments/agencies in the acute and community settings.
- Proactively advise and support staff to initiate the early discharge planning of patients with vulnerable/complex needs ensuring appropriate assessments are completed in a timely manner to facilitate discharge.
- Identify, progress chase and monitor delayed discharges and lost bed days within the patient journey and referrals. In the absence of the Head of Complex Case Manager complete and submit the SitRep for Delayed Transfers of Care when required.
Working for our organisation
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area.We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Detailed job description and main responsibilities- Visit wards on a daily basis, working on own initiative under the direction of the Head of Complex Case Management to ensure discharge planning process commences as soon as possible after admission.
- Contribute to and lead, where necessary, daily board rounds on wards, encouraging active participation from MDT members.
- Prioritise own workload to ensure deadlines are met and a quality, responsive service is provided.
- Identify and discuss any potential discharge problems/delays with ward staff and patient/relatives to resolve issues as soon as possible.
- Alert the Head of Complex Case Management of any unresolved issues/conflict/barriers preventing resolution.
- Maintain accurate records and participate in internal or Department of Health audits as required in relation to the discharge planning process.
- Act in accordance with Code of Professional Conduct and ensure current registration is maintained.
- Identify patients approaching the end of life and initiate fast track processes to preferred place of care in accordance with The National Framework for NHS CHC.
- Support and respond to the Trust Escalation Processes, as guided by the Head of Complex Case Management /Head of Clinical Flow and maintain close liaison with Bed Management.
- Represent the Complex Case Team at bed meetings communicating appropriate and accurate information.
- Contribute to the maintenance of processes which support The Community Care (Delayed Discharge) Act 2003 and ELHT Patient Discharge Policy.
- Ensure compliance with other related Trust Policies and Department of Health Legislation with regard to discharge planning processes.
- Support the Head of Complex Case Management to implement strategies for ward staff and professionals to determine realistic discharge dates for timely and effective discharge planning patient flow.
- Screen referrals made to the Central Point of Referral in Complex Case Management, signposting to alternative pathways as appropriate to meet identified needs.
- Screening and tracking of referrals, monitoring assessment and transfer timescales.
- Maintain databases as required.
- Maintain accurate record keeping at all times.
Person specification
Essential
Essential criteria- Registered General Nurse on the NMC register or Social Worker registered on the GSCC or Allied Health Professional on HPC Register
- Post registration study/relevant experience of working across professional development
- IT skills - experience of Microsoft Excel
- A minimum of 12 months post registration experience
- A minimum of 12 months experience working in an acute hospital setting
- Proven ability to lead MDT/Case Conferences
- Knowledge of the principles of the Delayed Transfer of Care Act (Community Care Act 2003)
- Knowledge of the NHS Framework for CHC
- Knowledge of Intermediate Care Pathways
- Recognised Teaching Qualification
It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust
- Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
- This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
- Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
- Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.
Disclosure and Barring Scheme (DBS)
If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained.
The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.
In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary.However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.
The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.
This cost is not applicable for a Volunteer post
The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.
We aim to employ a workforce that reflects the diverse communities we serve.
We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.
We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.
Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme.
If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible. By telephone 01254 732075 or email [email protected] or write to Employment Services, Parkview Offices, Haslingden Road, Blackburn, BB2 3HH