Business Manager | South London and Maudsley NHS Foundation Trust

The post holder will be responsible for providing comprehensive administrative and operational support to the Lambeth Inpatient Directorate, working closely with the Service Director, General Manager, and Ward Managers to ensure the smooth running of inpatient services.

Key responsibilities include overseeing business processes, financial administration, and performance reporting to support the effective delivery of high-quality inpatient care. The post holder will also play a pivotal role in workforce planning, service improvement initiatives, and liaising with key stakeholders both within and outside the directorate.

The role involves managing and coordinating administrative functions across the inpatient services, ensuring compliance with Trust policies and regulatory requirements. The post holder will act as a key point of contact for business operations, governance, and service development, ensuring that data reporting, financial tracking, and resource allocation are managed effectively.

Additionally, the post holder will support meeting coordination, performance monitoring, and service delivery improvements, helping to implement best practices that enhance efficiency within the Lambeth inpatient wards. They will also assist in managing shared inboxes, responding to queries, and supporting strategic planning for the directorate.

To be a key resource delivering on key performance targets and business plans.

To lead on providing information to support compliance requirements, contract management, performance management and service developments.

To support the implementation, management and development of business information systems including the electronic Patient Journey System.

To be responsible for the management of specific projects and developments.

To provide professional leadership to administrative and secretarial staff.

To deputise for the Senior Business Manager as directed.

Support the Health and Safety advisors in demonstrating compliance with Health and Safety requirements and the completion, collation and timely submission of all Health and Safety assessments and documentation for the Operational Directorate.

Working for our organisation

It’s important to us that you feel valued and appreciated and that is why we have a comprehensive benefits package on offer.

Some of our benefits are highlighted here:

erous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.

Work life balance, flexible working and supporting a range of flexible options, such as: part-time working and job sharing.

Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes

Car lease, our staff benefit from competitive deals to lease cars

Accommodation, our staff benefit from keyworker housing which is available on selected sites

NHS discounts, with discounts up to 10% from a variety of well-known retail brands through Health Service Discounts website.

Other benefits include:

Counselling services

Wellbeing events

Long service awards

Cycle to work scheme

Season ticket loan

Childcare vouchers

1. Operational Delivery

• · Support and implement policy and service developments within the Care Pathways and lead meetings.
• · Develop and implement effective business and administrative processes throughout the Operational Directorate.
• · Lead and supervise the senior administration team and ward administrators
• · Lead on clinical outage to ensure alternative systems were shared, understood and complied with, to ensure there were no gaps in service delivery and clinical documentation and that all new systems and processes were being monitored for governance purposes and to ensure patient safety an operational delivery was upheld
• · Act as a nominated link with specified Local Authorities to co-ordinate business management input.
• · Lead onPolice liaison meetings and shared objectives, lead onservice users’repatriation.

1. Planning

• · Support business planning, implementation and service development for Care Pathways and regularly update progress.
• · Collate data forKey Performance IndicatorDashboard,distributed and followed up for completion and monitoring across acute CAG

1. Performance Management

• · Manage Care Pathways performance reports for the Trust, Operations Directorate and to meet external and internal requirements
• · Produce and monitor InpatientPerformance&Quality report in accordance with the Trust objectives with ward managers, DirectorateLeadershipTeam.
• · Provide and demonstrable assurance that data reporting systems are in place.
• · Ensuring allwardsshare correct audits and action plans in place for Health&Safetyassurances.
• · Implement processes and systems to ensure data quality exceeds standards and benchmarks

1. Financial and Resource Management

• · Assist the Deputy Directors and Heads of Care Pathways in monitoring financial performance including attending monitoring meetings with Finance
• · Lead on ensuring appropriate use of ward budgets, ward credit cards, cashiers, discharge grants
• · Support the production of cost improvement plans, budget setting and the production of reports as requested.
• · Support Heads of Care Pathways to provide assurance that all staff have access to supervision, appraisal, training and support.

1. Monitoring Monthly

• · Assist operational managers in planning and servicing recruitment.
• · Recruitment into various roles, ensuring all Admin posts are at full capacity
• · Provide professional leadership to administrative staff within the Care Pathways undertaking and ensuring satisfactory professional supervision and appraisal systems are in place.

Confidentiality

Ensure Confidentiality of information is always maintained in accordance with Trust policies and the COT code of ethics and professional conduct

This advert closes on Monday 17 Mar 2025