Clinic Coordinator - Oncology
Job overview
An exciting opportunity has arisen for a Clinic Coordinator to join our excellent Oncology Team.
We are looking for someone with a keen eye for detail, excellent communication skills and who is committed to providing a first class service for patients in a fast-paced environment.
Main duties of the job
The successful candidate will be a conscientious and enthusiastic team player with excellent organizational and communication skills. A good understanding of current NHS referral to treatment targets would be advantageous. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable.You must be able to understand and accurately convey verbal and written information and be able to remain calm under pressure.
You will have an understanding of outpatient appointment booking, managing referrals and clinic booking. You will also be able to prioritize your workload and that of the team with constantly changing demands, meet agreed deadlines and use your own initiative.This includes ensuring referrals are dealt with in a timely manner and dealing with enquiries from patients and clinicians both in person, email and on the phone. Knowledge and experience of RTT pathways & referrals would be advantageous.
Good team working is essential for the effective delivery of the service. The successful candidate must be hard working and have a flexible approach to the post.
We look forward to welcoming a new member into the Oncology Team.
Working for our organisation
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Detailed job description and main responsibilities
Main Duties and Responsibilities
To assist the effective management of patient pathways ensuring all necessary appointments and treatments are booked in-line with Trust and national targets.
Responsible for New and Follow Up outpatient appointment processes, ensuring that the requirements of the patient as well as the clinician are met, receiving and coordinating referrals to clinics and ensuring the rapid access to those clinics as appropriate.
Ensure all relevant Trust and National targets are adhered to.
To work as part of a clinical clerical team to support a defined team of clinicians, Pharmacists, nurses and other healthcare professionals.
To ensure outpatient treatment capacity is accurate and utilised effectively.
To ensure treatment area capacity is accurate and utilised effectively.
Coordinate treatments and appointments in conjunction with consultant and clinic teams ensure effective time management and utilisation.
Attend Meetings as required to ensure effective communication with all service users.
Assist in the use of trust databases and patient information systems and ensure that all data is correct and up-to-date.
Provide robust audit data for local and national targets where appropriate.
Provide cross cover within administration teams during absence and comply to relevant policy on attendance and performance management, staff appraisals etc.
Ensure confidentiality is maintained in all communications and the documents end of the sensitive information as secure at all times.
Maintain close cooperation and liaison with team members and support the effective functioning of the trust as a whole as required.
Provide the focal point of communication for medical professional and allied medical staff both within this Trust and with external organisations and patients using judgements as to facilitate a successful outcome for all enquiries.
Deal with telephone and face-to-face enquiries from patients, relatives carers and all staff groups providing information directing and prioritising queries as appropriate to ensure efficiency and effectiveness of service delivery.
Deal with concerned patients/relatives and with tact, patience and discretion especially when conveying sensitive information.
Prepare case note folders and complete necessary documentation for all new patients.
Liaise with other hospital departments, GPs and other health care agencies when required.
Assist and help colleagues when the need arises.
Person specification
Skills
Essential criteria- Developed attention to detail and accuracy
- Organisational skills and the ability to work methodically and prioritise.
- Ability to cope under pressure and meet deadlines
- Ability to help build effective working relationships at all levels of staff including consultants, junior medical staff, practitioners, nurses, technicians, managers
- Able to maintain confidentiality at all times
- Ability to sit and work at a desk/ VDU for long periods of time.
Knowledge & Experience
Essential criteria- Very good written and verbal communication skill
- Courteous, tactful and efficient telephone manner
- Knowledge of Patient Administration Systems
- Experience of working in a team
- Experience of working in a busy office environment
- Planning and organisational skills
- Analytical judgement skills for problem solving
- Knowledge of NHS national guidelines
Education, Training & Qualifications
Essential criteria- Minimum 3 GCSE at Grade C or above, including English or equivalent
At Northampton General Hospital we provide general acute services and hyper-acute stroke, vascular and renal services to people living in Northamptonshire. As well as this we are an accredited cancer centre and provide cancer services to a wider population of Northamptonshire and parts of Buckinghamshire.
We are proud to be the first hospital in the UK to have obtained Pathway to Excellence® designated accreditation from the American nurses credentialing centre (ANCC).
We celebrate staff achievements and value the importance of working as one big team. That’s why we talk about Team NGH. It’s all about working together to provide the best possible care for our patients and supporting each other to grow and develop our skills.We are driven to helping you to be the best you can be.
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Apply today and join the largest family in Northamptonshire.
Our Excellence Values:
- Compassion
- Respect
- Integrity
- Courageous
- Accountable
To apply for this post, scroll down to the bottom of this page and select “apply online now”.
In submitting an application form, you authorise Northampton General Hospital to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.
Due to the high number of applications received we are unable to respond to each application individually. If you have not been contacted within 4 weeks of the closing date you have been unsuccessful in this application.
For further information on nursing, apprenticeships, A&E or any other departments please visit our specific website or pages that are indicated on the right hand side of this advert.
Northampton General Hospital NHS Trust recognises that staff of differing backgrounds and life experiences enrich our workforce and bring different skills and knowledge. We therefore encourage and welcome applications for our vacancies from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
PLEASE NOTE THAT WE RESERVE THE RIGHT TO CLOSE VACANCIES PRIOR TO THE ADVERTISED CLOSING DATE WHEN WE ARE IN RECEIPT OF SUFFICIENT APPLICATIONS