Quality Assurance Officer (Assessment Delivery)
Overview:
Contract: Fixed Term- 12 Months
Location: Hybrid (Head office: Quorum Business Park, Newcastle upon Tyne)
This is a hybrid working role, so you’ll need to be able to work from our Head Office twice a week
Hours per week: 37Salary: Up to 28,122 per annum, depending on experience
About the role
We're excited to be looking for a Quality Assurance Officer to join our Assessment Delivery team.
As a Quality Assurance Officer you'll work on a specific qualification suite, and be responsible for the efficient delivery of external assessment activity including recruitment, training and performance management of the Examining teams.
How you’ll make an impact:
- Planning and developing quality assurances processes to ensure compliant delivery of external assessments
- Responsible for supporting the efficient delivery of external assessment activity including recruitment, training, and performance management of Examining teams
- Supporting the Delivery Directorate to ensure compliance with all regulatory requirements, manage and minimise risk, escalate potential breaches and Adverse Effects notification in a timely manner and identify potential improvements and efficiency opportunities
- Responsible for supporting the wider Delivery strategy by collaborating with the wider team and providing input to reviews, projects continuous improvement and developing, implementing, and maintaining policies, regulations, and procedures
- Accountable for resolving queries/complaints, providing recommendations to address any identified issues or improve processes, and providing root cause analysis on centre issues when required
We’d love to hear from you if you offer the following:
- Knowledge or experience of working in a regulated environment
- Experience of project management
- Working on continuous improvement
- Ability to communicate with stakeholders at various levels, as well as customers
- Experience of working in or knowledge of Education and Qualification regulation (Ofqual conditions) would be beneficial
- Strong planning and organising skills
- Competent in presenting findings (report writing, group discussions)
Feeling inspired? Read the full Job Description to find out more.
What will we offer you in return?
Below are just some of the fantastic benefits we’ll offer you to support you both professionally and personally. You can also visit our Benefits page which covers financial, physical and mental health support, time off and your development.- Annual leave starting at 25 days and increasing up to 30 days with length of service
- 8 bank holidays and an additional 3 days off during the Christmas closure
- YOU celebration day to celebrate your birthday or another life event
- YOU hour allowing you one hour per month to spend time on something that promotes your wellbeing
- Learning and Wellbeing fund of up to £200 per year
- £400 towards any NCFE accredited qualifications per year
- Up to 20 Volunteering hours per year
- Flexible working culture with a hybrid working approach
- Early finish on a Friday at 4:30pm to start your weekend early
- Health cash plan through Westfield to claim towards health costs such as dental and optical
- Tech and Home scheme with savings at Currys and IKEA
- Employee Assistance Programme with a confidential helpline and access to face to face and telephone counselling
- Pension of up to 9% employer contribution when you contribute 3%
- Death in service payment worth 4 x your salary
Shape real change with an NCFE career
Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered.
With over 170 years of education experience our core purpose remains at the heart of the organisation – to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind.
Want to know more? Take a look at our website https://www.ncfe.org.uk/
How to apply
Before applying, please note that we require all candidates to be able to demonstrate proof of Right to Work in the UK.
Ready to join us and shape real change? Apply with your CV if you have the commitment to excel in this position.
Closing Date: Wednesday 25 September 2024Interview Date: Thursday 3 and Friday 4 October 2024
If successful in this post you will be required to complete an Enhanced Disclosure and Barring Service (DBS) check.
This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare any cautions, convictions, reprimands, and final warnings that are not protected (i.e., that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013).
Equality, Diversity and Inclusion (EDI) statement
We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve.
We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.