Band 3 EICT Administrator - 12 months fixed term - Ann Marie Howes
Job overview
***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***
Hours: 22.5 per week, 3 days out of 7 inc. Bank Holidays working 08:00-16:00 or 14:00-22:00. 12 months fixed term/ secondment.
Main duties of the job
As part of the Early Intervention Community Team the Band 3 Administrator will work alongside the existing Administrator, Senior Administrator, Clinical Team Leads and Locality Ops Manager in supporting the Early Intervention Community Team activities.
The Early Intervention Community Team is looking for an enthusiastic and well motivated individual to join a busy office and become a member of a dynamic service.
Working for our organisation
IMPORTANT- Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process.
- Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address.
Detailed job description and main responsibilities
The successful candidate will have a good level of general education with good communication and organisational skills with the ability to work to deadlines and process work accurately.
You will need to be computer literate with a working knowledge of window based computer packages such as Microsoft Word, Excel and Outlook.
The post will involve a range of general admin and clerical support including data entry, copy typing, filing, answering the telephone, receiving referrals and using clinical systems such as RiO, MAPS and e-Procurement.
Person specification
Qualifications
Essential criteria- GCSE English Grade C or above or equivalent/or equivalent experience
- GCSE Maths Grade C or above or equivalent/or equivalent experience
- ECDL or equivalent IT qualification
- NVQ Level 3, Diploma or equivalent experience.
Experience
Essential criteria- Able to work to deadlines
- Experience of Microsoft Word, Excel and Outlook
- Previous experience of administration and clerical work
- Experience of filing systems
Skills/Knowledge
Essential criteria- Ability to communicate to a high level with a wide range of people
- Ability to use tact and diplomacy when dealing with service users who may be distressed, emotional and/or verbally aggressive
- Proven Customer Care skills
- Ability to handle people in a courteous and sensitive manner, taking into account individual needs
- Able to multitask, prioritise workload & use own initiative and good time management skills
- Understanding & commitment to equal opportunities
- High level written communication skills
- Data input skills
- Understanding of the importance of confidentiality and the Data Protection Act
- Ability to set up and maintain filing systems
- Copy Typing skills
- Knowledge of RiO
Personal Qualities
Essential criteria- As per person specification
Disability Confident Employer and Guaranteed Interview Scheme
BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification.We encourage applicants to submit their applications and to request any reasonable adjustments where required.
Equality, Diversity and Inclusion
Birmingham is a fantastic place to live and we serve a wide range of people and communities. BCHC are an advocate of diversity and strive to mirror the community we serve as much possible.
We are committed to and actively promote equality of opportunity for all staff and applications from individuals from all areas of the community who meet the specific criteria are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage/civil partnerships.
Promoting Workforce Equality
In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics.As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.
The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
Flexible Working
Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible.This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.
In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a ‘Great Place to Work’. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!
Benefits of working for us:
- Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
- Attractive relocation payment if you relocate to the local area.
- Discounts for local and national retailers
- Dedicated well-being services for all employees
- Flexible working where possible