[ref. d86851516] Cardiff - Medical Secretary Team Leader

Velindre University NHS Trust will be recognised locally, nationally and internationally as a renowned organisation of excellence for patient and donor care, education and research.

• Caring
• Respectful
• Accountable

and who will complement our current experienced and specialist employees who are passionate about working in a Trust that has the ambition to provide world class services and care to patient and donors.

The Trust also hosts on behalf of the Welsh Government and NHS Wales, NHS Wales Shared Services Partnership (NWSSP) and Health Technology Wales (HTW).

Velindre University NHS Trust provides our employees with a favourable salary and reward / staff benefits & support package.

For more information on this vacancy please contact the recruiting manager, who will be pleased to discuss their employment opportunity with you.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

The Trust also reserves the right to close a vacancy early or withdraw an advertisement at any stage of the process, to enable internal staff requiring to be redeployed in suitable roles.

Posts may be subject to a Disclosure and Barring Service (DBS) Check and Professional Registration Check.

For more information on our Trust Employee Reward and Benefit’s Package please visit the Velindre University NHS Trust website.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

• Contribute to the health records management strategy for the organisation, ensuring that recommendations are agreed and implemented within timescales.
• To be responsible for ensuring that systems are in place to achieve delivery of the Directorate’s patient access targets via the implementation of new processes and procedures and updating the Health Records Manager
• The post holder is responsible for the practical management of Outpatient waiting lists, working closely within the Health Records Manager to ensure waiting list improvements and national targets are achieved.

• To present highly complex statistical information to staff to assist with ongoing service improvement.
• The post holder is responsible for supporting the Health Records Manager in the achievement of all elective access targets.
• The post holder will be responsible for training all staff in the rules and guidance for Outpatient Bookings delivery under the direction of the Health Records Manager
• The post holder will provide support and line management to the Medical Secretarial Teams administration teams ensuring optimum utilisation of outpatient capacity.
• The post holder will be required to cover vacancies/sickness of the Outpatient booking administration teams

Acts as the first point of contact for patient and relatives who wish to raise compliments, concerns or complaints when attending as an out-patient.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.

We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.

If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.

Visit our website to find out more https://velindre.nhs.wales/

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Person specification

Qualifications and Knowledge

• Educated to HNC/HND level
• Specialist knowledge of Health Record Management acquired through experience and alternative qualifications
• Evidence of strong decision making, delegation, motivation, problem solving and adaptability.

• Foundation Certificate of the Institute of Health Records and Information Management.
• Degree in Health Informatics
• Medical Secretarial Diploma

Experience

• Extensive experience of working in a Health Records environment experience.
• Specialist knowledge of Health Records Systems and processes
• Detailed knowledge of PAS Understanding of Trust policies and procedures including HR.

• Extensive knowledge of WPAS, WPC and other NHS systems.
• Team Leader or Supervisor experience.
• Experience in recruitment and selection of staff
• Oncology Medical Secretarial Experience

Aptitute and Abilities

• Good communication skills
• Ability to manage difficult situations under pressure.
• Ability to lead and motivate a team.
• Demonstrate a commitment to achieving high quality standards of work.

• Ability to speak Welsh

It is essential that your application demonstrates how you meet the job description / person specification for this post.

If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.