Endoscopy Booking Clerk - NHS - ref. g27116823
NHS Jobs Bolton
Manage all GP referrals / booking requests in accordance with Trust standards and process these within agreed timeframes. Ensure that all patients are offered choice of date and time for their admissions with reasonable notice within the relevant NHS maximum waiting times.
Provide general advice and guidance to patients and relatives when arranging admissions. Cancel and rearrange admissions as and when needed (via ward, consultants, patients) Liaise with Specialty Co-ordinator and Operational Managers over late cancellations and arrange any back-filling if appropriate.
Telephone patients with details of cancellations/admissions when required dealing with resultant patient queries in a polite and courteous manner. Ensure all cancelled procedures (both patients and hospital initiated) and DNAs are followed up efficiently in accordance with trust access policies.
Keep electronic diaries up to date. Liaise with consultants/clinicians on a regular basis in order to manage waiting lists effectively whilst working within government guidelines (Access Targets) highlighting capacity issues to line manager.
Adhere to all relevant national and local deadlines/targets. Where potential problems arise actively contribute to how these can be resolved and suggest ways to avoid a reoccurrence. Work to the agreed standards in terms of appointing, data recording and management of patients on their pathway, using all appropriate Trust systems such as Le2.2, Choose and Book, Somerset and waiting lists.
Ensure patient information is handled and held appropriately and in adherence with local and nationally agreed formats. Work flexibly throughout the day as the service requires, providing cross cover as needed. Work with clinical and non-clinical colleagues to ensure services provided are meeting needs and expectations.
Provide general advice and guidance to patients and relatives when arranging admissions. Cancel and rearrange admissions as and when needed (via ward, consultants, patients) Liaise with Specialty Co-ordinator and Operational Managers over late cancellations and arrange any back-filling if appropriate.
Telephone patients with details of cancellations/admissions when required dealing with resultant patient queries in a polite and courteous manner. Ensure all cancelled procedures (both patients and hospital initiated) and DNAs are followed up efficiently in accordance with trust access policies.
Keep electronic diaries up to date. Liaise with consultants/clinicians on a regular basis in order to manage waiting lists effectively whilst working within government guidelines (Access Targets) highlighting capacity issues to line manager.
Adhere to all relevant national and local deadlines/targets. Where potential problems arise actively contribute to how these can be resolved and suggest ways to avoid a reoccurrence. Work to the agreed standards in terms of appointing, data recording and management of patients on their pathway, using all appropriate Trust systems such as Le2.2, Choose and Book, Somerset and waiting lists.
Ensure patient information is handled and held appropriately and in adherence with local and nationally agreed formats. Work flexibly throughout the day as the service requires, providing cross cover as needed. Work with clinical and non-clinical colleagues to ensure services provided are meeting needs and expectations.
Undertake a range of administrative and clerical duties to support the Endoscopy booking processes. Participate in trust appraisal, mandatory and statutory training as required.
Bolton NHS Foundation TrustBolton (Greater Manchester)
Job overview
Band 3 - Radiology Booking Clerk
Full time 37.5 hours per week. Permanent post.
The Radiology Admin and Clerical Team at Royal Bolton Hospital has an opportunity for an enthusiastic...
Bolton NHS Foundation TrustBolton (Greater Manchester)
Band 3 - Radiology Booking Clerk
Full time 37.5 hours per week. Permanent post.
The Radiology Admin and Clerical Team at Royal Bolton Hospital has an opportunity for an enthusiastic, motivated and flexible individual looking for a challenge...
Manchester, 8 mi from Bolton (Greater Manchester)
Are you looking for a temporary role in the healthcare sector? Do you have excellent organisational skills and a passion for providing exceptional service? We have an exciting opportunity for a booking clerk to join our client's team in Trafford...
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