HR Business Partner - Sales and Customer Service Team
About Us
YouLend is the preferred global embedded financing platform for many of the world’s leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments.Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend's AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding.
We operate in 9+ geographies across the UK, EU and the US.
We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.
The Role:
As the HR Business Partner for our Sales and Customer service team, you'll play a crucial role in managing the entire employee lifecycle, developing targeted training programs, resolving ER cases, and performing HR administrative duties to support the team's HR functions.
Requirements- Manage the end-to-end employee lifecycle, including talent acquisition, onboarding, performance management, and offboarding.
- Develop and implement innovative recruitment strategies to attract top-tier talent for our Sales and Customer Service departments.
- Collaborate with the L&D manager to assess training needs and develop targeted training programs tailored to the Sales and Customer Service team.
- Serve as a strategic advisor to Sales and Customer Service leaders on HR matters
- Handle complex employee relations cases, ensuring compliance with legal and company standards and fostering a positive work environment.
- Provide comprehensive HR administrative support, including managing HR databases, processing employee requests, maintaining records, and facilitating HR processes to ensure efficient operations within the Sales and Customer service team.
- Ensure HR practices align with business goals and comply with all regulatory and legal requirements.
- Promote a culture of continuous improvement and innovation within the Sales and Customer service team
Essential:
- Proven experience as an HR Business Partner or standalone HR Manager, particularly within Sales or Sales-driven environments.
- In-depth understanding of the entire employee lifecycle and best practices in HR management.
- Strong experience in handling ER cases and providing HR administrative support.
- Excellent communication and interpersonal skills, capable of effectively engaging with all levels of the organization.
- Ability to manage multiple projects in a dynamic, tech-oriented environment.
Desirable:
- Familiarity with HiBob, Workable, and other HR systems for employee management, payroll, and recruitment.
Benefits
Why join YouLend?- Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work 2024” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
- Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.
We offer comprehensive benefits package that includes:
- Stock Options
- Private Medical insurance via Vitality
- EAP with Health Assured
- Enhanced Maternity and Paternity Leave
- Modern and sophisticated office space in Central London
- Free Gym in office building in Holborn
- Subsidised Lunch via Feedr
- Deliveroo Allowance if working late in office
- Monthly in office Masseuse
- Team and Company Socials
- Football Power League / Squash Club
At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.