Collections Specialist - London
Michael Page London
About Our Client
My client is a FinTech company that offers financing solutions to small and medium-sized businesses.
Job Description- Collections and recoveries understanding (customer contact strategy awareness)
- To provide a first-class service relating to the resolution of any non/under-paying merchant
- Case management of high-value accounts in arrears across varying and unique circumstances
- Handling inbound and outbound telephone calls, creating ad hoc letter and email content with high levels of care, awareness, and accuracy
- Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both parties
- Negotiate, implement, and execute positive solutions with the merchant's circumstances in mind, while balancing the best interests of the business
- Strong communication skills, accuracy, and confidence
- The ability to deal with a variety of challenges, innovate and think on your feet
- Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous
- Data input, accurately inputting data across multiple systems
- At least one year's experience within Customer Support/Credit Control/Collections/Debt Recovery environment
- Organised and adaptable
- Hubspot proficiency
- Knowledge of Excel
- Insolvency knowledge
- Legal escalation understanding
- Attention to detail and confidence working with data
- Team orientated
- Private Medical insurance
- Enhanced Maternity and Paternity Leave
- Modern and sophisticated office space in Central London
- Free Gym in office building
Michael PageLondon
the best interests of the business
• Work with a wide range of teams within the company to understand, strategise and implement the most appropriate course of action for each account
• Working closely with Team Leaders and Collections & Recoveries...
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