Program Manager

Client: Mphasis

Years of experience needed – 10+ years

The role involves managing communications, building and nurturing communities, and driving change management initiatives to ensure the success of the program.

Technical Skills:

1. Program Communication:

• Develop and execute a comprehensive communication plan for the program to ensure alignment with organizational goals.
• Create and disseminate engaging, informative, and consistent program updates through newsletters, presentations, emails, and other channels.
• Collaborate with key stakeholders to tailor messaging for different audiences and ensure clear communication of program objectives, progress, and benefits.
• Monitor communication effectiveness and adapt strategies as needed.

1. Community Management:

• Establish and manage online/offline communities to foster collaboration and engagement among stakeholders.
• Act as the primary point of contact for the community, addressing queries, facilitating discussions, and maintaining a positive environment.
• Plan and execute community engagement events such as webinars, workshops, and networking sessions to promote program awareness.
• Gather feedback from the community and provide insights to inform program decisions.

1. Change Adoption:

• Design and implement change management strategies and plans that maximize employee adoption and usage of the program.
• Partner with stakeholders to identify change impacts, develop mitigation strategies, and ensure readiness for transitions.
• Create and deliver training materials, resources, and workshops to prepare employees for upcoming changes.
• Measure and report on adoption rates, identifying areas for improvement.

1. Collaboration & Stakeholder Engagement:

• Build strong relationships with cross-functional teams, program leads, and external vendors.
• Actively listen to stakeholder concerns and integrate their feedback into program improvements.
• Work closely with HR, IT, and leadership teams to ensure alignment with organizational priorities.