Receptionist
Do you want to be part of an award winning and dynamic social enterprise that:
- is renowned for providing high quality care and is ranked ‘Good’ by the CQC;
- is a for-better-profit organisation, reinvesting any surplus back into our health and care services and our local community;
- is friendly, ambitious, welcomes innovation and rewards excellence;
- offers superior benefits; everything you get in the NHS and more;
- and whose achievements reflect the passion, dedication and commitment demonstrated by our staff across all services?
Our vision is to be a successful, vibrant, community interest company that benefits the communities we serve. So if you want be a part of this, we would love to hear from you.
Job overview- Are you an enthusiastic, self-motivated and dedicated receptionist?
- Are you able to multitask and deal with queries in an efficient and professional manner?
If you answered yes, we’ve got the perfect role for you!
We are looking for a part time receptionist, working on a Monday 12:30 -17:00 at MCH House and Wednesday 8:30-16:30 at Walter Brice to join our friendly busy team.
As a receptionist, you will be first point of contact for our clinics welcoming patients, booking-in appointments, undertaking a variety of front desk activities, answering incoming calls and redirecting where necessary, franking post and general admin duties.These roles will also involve some lone working once trained.
Main duties of the job
To provide standard administrative support to the team working collaboratively to achieve shared goals.
To ensure the service user is at the centre of everything you do delivering quality and value.
Involvement with training new staff.
Use of the booking system (Emis/Rio/Swiftqueue) to arrival of patients.
Working for our organisation
So what else?- This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you’ll even have the opportunity to become an MCH shareholder.
- We encourage staff to get involved in exploring new ways of working and service development.
- We’ll provide well established, in-service training, one to one supervision, and appraisals with regular support.
- You’ll be able to develop your skills in a friendly and supportive team.
Speak to us about how we might be able to accommodate a flexible working arrangement.
The small print- Informal visits can be arranged on request.
- We will offer you the choice of two pension schemes; the NHS Pension scheme and the scottish widows group pension scheme.
- MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients.
- Communication and relationship skills
Deal effectively with internal and external enquiries demonstrating excellent communication and customer care.
Provide and receive routine information either verbally or written, requiring tact or persuasive skills in order to overcome barriers to understanding.
Deal with potentially complex, sensitive or confidential enquiries from patients, staff and the public.- Knowledge, training and experience
GCSE / O Levels or 1 years’ experience of office procedures / customer care
NVQ 2 in Business Administration / Customer Care or equivalent
RSA 2 or equivalent
ECDL or equivalent knowledge of IT applications.- Analytical and judgement skills
Make judgements involving facts / situations sometimes requiring analysis of information.
Prioritise workload and make appropriate level decisions such as when to escalate and ensure this is done in a timely manner e.g. telephone messages from staff / patients- Planning and organisational skills
Organise and prioritise own day to day work, tasks or activities
Schedule meetings / book meeting rooms
Work flexibly to maintain cover within the service / organisation
Produce and maintain effective systems to ensure the service operates efficiently
e.g. planning appointments, time management, patient transport- Physical skills
Keyboard skills
Working for periods of time on a computer
Managing post and franking mail
Putting stock away and receiving stock items- Responsibility for patient / client care
Provide non-clinical advice and information to patients, carers, relatives or staff either face to face, over the telephone or by other means.
Consistently treats others with courtesy and respect- Responsibility for policy and service development implementation
- Responsibilities for financial and physical resources
Manage stock / office stationery
Maybe required to handle petty cash and patient valuables
Maybe required to issue / take responsibility for equipment used by self and others.- Responsibilities for human resources (HR)
- Responsibilities for information resources
Accurately enter data / process information utilising appropriate IT systems
Occasional note taking may be required.
Management of information either electronic or paper based- Responsibilities for research and development (R&D)
- Freedom to act
- Physical effort (refer to effort factor questionnaire)
Areas of the role which may require physical effort either as a sustained or sudden requirement. The frequency should also be given, ie as an occasional or on-going requirement. Moving / transferring patients / clients, moving equipment, long periods of driving or inputting at a keyboard should also be identified.
- Mental effort (refer to effort factor questionnaire)
- Emotional effort (refer to effort factor questionnaire)
- Working conditions (refer to effort factor questionnaire)
The nature, level, frequency and duration of demands arising from inevitably adverse environmental conditions (eg inclement weather, extreme heat/cold, smells, noise and fumes) and hazards, which are unavoidable.
Person specification
Qualifications
Essential criteria- GCSE’s / O Levels or 1 years’ experience office procedures / customer care
- RSA 2 NVQ 2 in Business admin / customer care
Experience
Essential criteria- Good customer care
- Previous role on reception
Special Knowledge / Expertise
Essential criteria- Standard IT skills including Microsoft packages Good communication skills both written and verbal Good team worker
- Good communication skills both written and verbal
Practical / intellectual skills
Essential criteria- Able to organise and prioritise own work
- Ability to travel to various sites in a timely manner.
- Car owner - Full Driving Licence
MCH Values
Essential criteria- Caring and compassionate, delivering quality and value and working in partnership
We reserve the right to close this advert earlier than the published closing date if we receive a sufficient number of applications. Shortlisted candidates will be contacted within 1 week of the closing date; no discourtesy is intended in not contacting you if your application is rejected.
When completing your application, please include the email addresses and contact telephone numbers for your referees; your referees should be your line managers / course tutors for the last 3 years.
MCH is an equal opportunity employer that is committed to a compassionate and inclusive workplace and values diversity of all people. We prohibit unlawful discrimination and harassment of any kind and wish to provide our employees with a work environment free of discrimination and harassment.At the heart of our values, we seek to treat people fairly and with dignity and respect and provide a workplace where people feel they belong.
We aspire to have a diverse and inclusive workforce and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join MCH. We are positive about disability and we guarantee interviews to applicants with a disability who meet the minimum criteria as specified in the job description.We are committed to offering support and making reasonable adjustments to allow full participation in the interview and selection process and through their employee journey.
We are committed to the safeguarding and welfare of children and vulnerable adults.