Clinical Receptionist & Booking Clerk - Dermatology

Job overview

An exciting opportunity has arisen for an experienced Receptionist/ Booking Clerk, to join the Dermatology Reception & Admin Team at Doncaster Royal Infirmary to cover 12 x months maternity leave.

This is a part time post working for 24 hrs per week to support our existing 3 receptionists and ensure cover during our opening hours of 8am -6pm, you will be expected to provide cover during periods of leave, i.e sickness, long term absences.

The successful candidate, will be enthusiastic about challenges of a busy working and constantly changing environment, with the ability to remain calm under pressure and to achieve strict deadlines.

You will be a highly motivated individual, with the ability to motivate and influence others, suggest and implement ideas to improve service performance and efficiency and will have excellent communication skills.

Main duties of the job

Working as part of a multi professional team, your main objectives will be to provide full reception duties on the Dermatology Reception, developing efficient and effective services, managing resources to achieve national and local quality and performance targets.

You will be responsible for working closely with the Consultants, Speciality Dr's, Speciality Nurses, Secretaries and Admin Team Leader, providing expertise in the proactive management of patient pathways.

You will be responsible for the day to day reception duties, as well as supporting the running of clinics. This includes the clinic preparation duties, ensuring effective management of referrals and appointments, monitoring & answering patient phone calls.

Working for our organisation

DBTH is one of Yorkshire’s Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

• Extensive range of learning opportunities
• NHS Pension Scheme
• Generous holiday entitlement in line with Terms & Conditions
• Comprehensive health and wellbeing support
• NHS Car Lease schemes and a range of salary sacrifice scheme
• Discounts on restaurants, getaways, shopping and finance through external providers.

Detailed job description and main responsibilities

Detailed job description and main responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.

Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

Person specification

Interpersonal Skills

• Ability to deal calmly and diplomatically with a range of personalities and situations
• Flexible and adaptable, able to take direction and instruction from others
• Team Player with a professional approach to work and colleagues; able to develop good working relationships
• Demonstrates Trusts values and behaviours
• Able to follow Trust policies and procedures
• Proactive & positive approach to work
• Commitment to continuing professional development
• Excellent written and verbal communication skills

• Evidence of liaising with more than one discipline
• Experience of customer care

Experience/ Qualifications

• Minimum of 3 GCSE’s including English and Maths at Grade C or above or equivalent qualification or equivalent experience
• Previous experience working in a clerical/administrative role
• Demonstrate working knowledge of Microsoft packages including Word
• Commitment to acquire and apply knowledge of RTT National and local waiting times rules
• Administration Level II Apprenticeship or demonstrate equivalent qualification in keyboard skills and typing or equivalent experience
• OCR/RSA/NVQ Level II or completion of a Business

• Previous hospital or NHS experience working in a clerical/administrative role
• Knowledge of medical terminology
• Knowledge of Trust Policies, including Hospital to Treatment Patient Access Policy
• Knowledge and understanding of RTT National and Local waiting time rules
• Knowledge and understanding of the hospital patient access policy Qualifications/Training ECDL or equivalent qualifications

Organisational Skills

• A methodical and organised approach to work
• Time management skills
• Ability to work under pressure to meet tight deadlines in a busy environment
• Ability to prioritise and manage own workload for best effect and work without direct supervision

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Use of Artificial Intelligence (AI) when writing job applications

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting statement.

While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for, nor can they accurately reflect your skills, knowledge, and experience. It is crucial that you personalise your supporting statement by articulating these in your unique voice.

Relying solely on AI to write your application or supporting statement is not advocated by DBTH and could negatively impact your chances of success in the application process.

1. Usually lack relevance and fail to address the key criteria outlined in the job description and person specification. may come across as generic and fail to distinguish you from other applicants.
2. May be ambiguous or open to misinterpretation. Without careful review and editing, the supporting statement could convey messages that are unclear or misconstrued by hiring managers
3. May include qualifications, skills, knowledge or experience that you do not possess, potentially leading to misrepresentation.

• Please note that all correspondence will be sent you to via email. If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system. In submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
• We reserve the right to close down this advert early should there be a high number of applicants.
• The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community.
• All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken. The Trust is now passing the charge for undertaking a DBS check on to candidates in the event that they are successfully appointed into the post for which they have applied. Please note that this check will be charged for in two instalments when you commence employment with Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.