Receptionist / Clerical Assistant - NHS

Job overview

Interview expected to take place in the week following shortlisting: commencing 12th May 2025

An exciting opportunity has arisen for an enthusiastic Receptionist/Clerical Assistant to join the Physiotherapy department. The post holder will participate in the day to day activities of an administration/reception team and will provide patient admin support to the Physiotherapy staff within this busy department.

Main duties of the job

The main duties of the post are interesting and varied and include reception duties in our outpatient department, arranging patient appointments using an electronic booking system, patient record retrieval, audio/digital dictation typing, typing letters/reports, data input to Clinical Manager System database (CMS) as well as undertaking general office duties including post, filing, photocopying and email.

Communicating with patients regarding appointments will be an important part of the role and you will also be require to communicate with other healthcare staff inside and outside of the hospital.

This post will be mainly based at St Luke's Hospital, locations of cover will also be BRI, Westbourne Green, WWP/Horton Park

Working for our organisation

At Bradford Teaching Hospitals we’re passionate about providing outstanding care for the people of the Bradford district and communities across the North of England. We’re keen to meet people interested in sharing our passion and helping us continue to deliver the highest quality of care to our patients.

We’re a renowned teaching hospital trust at the forefront of research, education and development, with a state-of-the-art simulation and skills training centre on site.

In short, we can help you lift your career to the next level. We’ve received huge investment to improve patient care which means we have truly world-class facilities including a brand-new neonatal suite, state-of-the-art intensive care unit, a newly refurbished A&E department, new children’s unit and a welcoming, modern atrium and reception area for staff and visitors.

Detailed job description and main responsibilities

Please see attached for the job description document for this post for further details in regards to the main responsibilities of the role.

Person specification

Qualifications

• Educated to GCSE standard (or equivalent)
• An appropriate speed and accuracy of typing is required for this role and this will be assessed at interview

• ECDL/CLAIT/RSA II

Knowledge

• Microsoft Office packages, including Excel, internet, e-mail etc

• Knowledge of Clinical Manager System (CMS/SQL), SystmOne, EPR

Skills

• Attention to detail
• Good interpersonal/communication skills
• Ability to communicate in English both verbally and in writing at a high level
• Literacy and Numeracy

• Use of electronic systems, diaries and patient records

Experience

• Working experience/knowledge of computers, data input and word processing
• Experience working with the general public
• Reception duties

• Previous NHS experience