Head of Operations
Head of Operations
An excellent operations leadership opportunity in an accomplished Northwest homelessness and domestic abuse support charity
About them
They are a leading Northwest based charity with 45 years’ experience of delivering quality support services to those vulnerable homeless women, young parents, women, men and their families who are affected by domestic abuse.
They support people to overcome the experiences they have had and improve their safety and life opportunities. They give them the information they need to make positive choices about their futures and then build up the skills and resources needed to take control of their own lives, to secure their own tenancy and maintain a quality of life in the long term.
They are also skilled in delivering relationship training to employers, colleges and schools as part of their mission to end domestic abuse, homelessness, and the breakdown of relationships.They own 20 properties and manages an additional 80 through lease and letting arrangements, supporting and housing people in Rochdale, Wigan, Cheshire West and Chester.
Their front line teams who number some 45 dedicated staff working across communities and in 5 locations take pride in their values-driven approach and commitment to providing person-led support.
About the Role
By embodying our values of Empowerment, Choice, Change, Strength, you will be an inclusive leader of innovative, trusted and person-centred, trauma-informed services.
Reporting to the Chief Executive, you will build on strong foundations to deliver on their mission and develop their capabilities for the future across a diverse range of services and projects.
You will guide and support staff in the effective support of clients and ensure timely and robust processes for monitoring, evaluating and reporting on outcomes. You will coach and innovate their services delivery, identifying and shaping new opportunities to achieve their mission.
You will build strong relationships with commissioners and key stakeholders including contract managers, agencies and other bodies offering support to clients to identify new opportunities for contract and grant based delivery.
A key member of the senior leadership team you will be help shape and implement their business and operational strategy and deputise for the Chief Executive when required.
Essential Requirements:
- Proven management experience in delivering impact across similar person-centred services
- Excellent leadership and management skills
- Understanding of safeguarding and how to assure its effectiveness
- Experience of strategic and operational risk reporting, budgeting, planning and management
- Strong problem-solving and decision-making skills.
- Strong communication, relationship-building, influencing and negotiation skills
- Strong analytical, monitoring and reporting skills and attention to detail.
- Skilled in Microsoft Office and other use of database programmes for Operations
- Passionate about our clients aims and ethos
- Have a high degree of integrity, tact, diplomacy and organisational spirit.
- Have a hands on approach and be a team player
Our client fully committed to equality of opportunity and diversity to ensure that they reflect the full breadth of the people and communities they support, and they warmly welcome applications from all suitably qualified candidates.
How to apply
Please apply by submitting your CV and a cover letter, which should indicate why you are interested in applying for the role including the following:
Why are you interested in the Head of Operations role and how it fits with your skills and management approach?
How your application matches to the essential skills and experience specified in the job description and person specification. Please give examples where possible
The closing date for applications is February 14th 2025.
Shortlisting interviews will take place shortly after and shortlisted candidates will have an interview onMarch 3rd 2025.
They want you to have every opportunity to demonstrate your skills, ability and potential; please contact them if you require any assistance or adjustment so that they can help with making the application process work for you.
Location: Rochdale (With flexible working)Contract Type: Permanent
Salary: Starting Salary £49,000 plus benefits
Hours: Full time, 36 hrs with the potential to work flexible hours and one day a week from home
Benefits: Health Plan, cycle, Computer, Pension & Savings Schemes. Annual Leave: 23 days per annum rising to 28, 5 hours per year to attend hospital appointments.
You may also have experience in the following: Director of Operations, Operations Manager, Service Manager, Service Lead, Head of Service, Deputy CEO, Deputy Director, Operations and Service Manager, Director of Operations and Service, Head of Operations and HR, Operations Lead, Deputy Operations Manager, Senior Operations Manager.
REF- 219 313