Head of Operations - Mental Health Community required for 35 hours per week in Northwest - Driver - Rochdale
ob Title
Head of Operations Community Mental Health
Division / Function
Operations
Reports To:
Director of Operations Mental Health
Responsible For:
All operational resources for Mental Health community; full operational, financial performance, and budgetary accountability for contracts and services as agreed with the Director of Operations Mental Health
Direct reports are Area Managers and Community Mental Health Nurses, however the post holder will be ultimately responsible for all operational management team structures and performance.
Job Purpose
As a senior operational leader in the organisation the purpose of this role is to lead and secure ‘operational grip’, operationalising the organisation’s strategy, operating model and the budget and business plans of the board. Being accountable for the operations and financial performance of the business; proactively managing budgets, commissioners, and other local stakeholder relationships; defining and delivering operational excellence in AFG services, upholding the brand and values of AFG with customers, commissioners and the local community; growing the business according to defined and agreed contribution targets and responding to local marketing conditions.
Dimensions
This post reports directly to the Director of Operations Mental Health. The post holder is expected to fulfil the role within agreed organisational frameworks policies and procedures and within the parameters of established strategic and local priorities.
Accountability for the operational performance sits fully with the Head of Operations.Review of performance in the post is undertaken through the agreement of budget, performance objectives and individual performance appraisal by the Director of Operations Mental Health.
The postholder will be responsible (on average) for up to 225 people within the local workforce.
The size of the operating budgetary responsibility is based on income levels.This is approximately £8.5 Million.
Person Specification
Experience:
Operational experience in a Mental Health care environment with at least 3 years’ experience in a senior operations/professional leadership role.Quality and change management work in a range of environments.
Experience of quality improvement frameworks, ensuring consistent application and monitoring.
Experience of working autonomously with a high workload.
Leading successful teams i,e, practice based/operational.
Holding others to account/line management of first line managers or equivalent.
Handling complex and competing priorities.
Deputising in a senior leadership role.
Contract management and Conflict resolution
Managing operating activities and staff across multiple locations
Managing multiple and complex projects with differing deadlines and reporting requirements
Successful track record of managing best practice delivery of services and of setting, reviewing and delivering operational quality standardsProven track record of business planning, budget holding and cost management, with a commitment to deliver a balanced budget
Setting, working to, measuring and evaluating key operational and strategic objectives and associated KPIsSkills and Knowledge:
Managing a large multi-disciplinary, complex team- encouraging, developing and inspiringProviding professional leadership
Ability to working flexibly, under pressure and to meet demanding and often competing deadlines
Strategic thinker with the ability to cascade strategic vision through to operational plans and delivery schedules
Excellent stakeholder engagement and relationship management skills
Understanding of regulatory frameworks
Able to identify and explore new and innovative ways of working which improve performance and operational effectiveness whilst furthering our business aims.Excellent analytical and reporting skills.
Managing a large multi-disciplinary, complex team- encouraging, developing and inspiring
Providing professional leadership
Ability to working flexibly, under pressure and to meet demanding and often competing deadlines
Strategic thinker with the ability to cascade strategic vision through to operational plans and delivery schedules
Excellent stakeholder engagement and relationship management skills
Understanding of regulatory frameworks
Able to identify and explore new and innovative ways of working which improve performance and operational effectiveness whilst furthering our business aims.Excellent analytical and reporting skills.
Strong interpersonal and communication skills and the ability to deal with a diverse range of people often in a pressurised environment.
Solves problems by self and through others.
Business and operational planning.
Quality improvement techniques.
Effective communication and organisation.
Managing effective change.
Excellent verbal and non verbal communications skills i.e. report writing.
Presentations and basic media handling skills.
Ability to network at all levels.
Ability to use digital systems and related computer-based packages.
Ability to prioritising work appropriately and delegate accordingly.
Can demonstrate highly effective interpersonal communication.
Qualifications & Training:
Possession of a leadership/management or related qualification at Level 5 or above.This role is home based and involves travel within the northwest of England, we can only accept applications from residents of the northwest.
With our extended flexible working options, you can also choose to work a 9-day fortnight or a 4.5 day week, supporting our employees with their work life balance.
This role is Band IV as per our structure.