Customer Services and Central Administration Offic...

apartmentMS Society UK placeBelfast descriptionPermanent scheduleFull-time calendar_month 
Position: Customer Services and Central Administration Officers
Type: Full time 35 hours per week
Contract: Permanent
Location(s): Office based in either London, Cardiff, Edinburgh or Belfast - with the flexibility to work remotely 1 day per week.
Salary: Starting from £25,791 per annum plus excellent benefits

Salary Band and Job Family: Band 1*, Charity

  • you’ll start at our entry point salary of £25,791 per annum, increasing to £27,403 after 6 months service and satisfactory performance and to £29,015 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

The MS Society is a dynamic and customer-focused organization dedicated to delivering an exceptional service to our customers. We are looking for three motivated and friendly Customer Services and Central Administration Officers to join our team and provide outstanding customer support.

As a Customer Services and Central Administration Officer, you’ll be the first point of contact for our customers, providing them with a professional and efficient service. You’ll handle inquiries, resolve issues, and ensure that every customer has a positive experience with contacting the MS Society.

You’ll also be responsible for processing a wide range of different income types and supporting with the reconciliation process.

Please note: We currently have 3 vacancies; 1 based in our London office, the other 2 based from our offices either in London, Cardiff, Edinburgh or Belfast. Please specify your preferred location in your covering letter.

Closing date for applications: 9:00 on Monday 30 September 2024

Anticipated interview date: Week commencing Monday 7 October 2024

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities  We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer  We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits: We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

38 days paid annual leave (including bank holidays), pro-rata for part-time

More annual leave entitlement, based on length of employment

Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)  Flexible working options 

Caring for you and your family 

Generous sick pay entitlement

More sick pay entitlement, based on length of employment  Opportunity to buy and sell annual leave in each calendar year  Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis  Enhanced leave for new parents  Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information

Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)

10 days paid disability leave a year, pro-rata for part-time  10 days paid carers’ leave a year, pro-rata for part-time  Cycle to work scheme  Death in service scheme

New family-friendly benefits, including paid leave:

In the event of miscarriage or still birth  To support fertility treatments

For antenatal appointments for both parents

Thinking about your finances 

Enhanced salary sacrifice pension scheme
Discounted season ticket loan and interest-free emergency loans
Give as you earn to support other charities of your choice before tax

New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager

Yearly internal apprenticeship opportunities

New, modern offices that embrace working together both in-person and remotely  Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)  Active and supportive internal employee networking groups for collaboration and peer support  2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)  2 days paid leave a year for volunteering with other charities during normal

Safeguarding  We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK  You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

apartmentMcDonald'splaceBelfast
a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs...
apartmentTescoplaceBelfast
customers and serving them with passion and pride; giving great natural service.  •  Passionate and knowledgeable about the products and services within my store.  •  Putting into practice the training you have received, so we all work safely, effectively...
apartmentAccentureplaceNewcastle, 27 mi from Belfast
Customer Service Advisor – Accenture, on behalf of Virgin Media 02 Start date: 6th November Salary: £23,535 annual salary plus £1,000 sign on bonus and potential annual performance bonus Hybrid working: 50% office based (Newcastle - Cobalt...