Customer Service Advisor (Hybrid Working)
Customer Service Advisor – Accenture, on behalf of Virgin Media 02
Start date: 6th NovemberSalary: £23,535 annual salary plus £1,000 sign on bonus and potential annual performance bonus
Hybrid working: 50% office based (Newcastle - Cobalt Business Park), 50% home based (after completion of up to 10 weeks office-based training)
Shift patterns are Monday to Friday from 8am - 8pm (including bank holidays) with the possibility of occasional weekends.
Even in today’s digital world, there are times when customers want a personal touch, or help that only a human being can give them – and that’s where you come in. As a Customer Service Advisor for Virgin Media O2, you'll be supporting people from all walks of life to stay connected.So if you already have experience in a contact centre or a customer facing role within telecoms, you love talking with people, and believe in providing first-class customer experience, then you’ve probably already got what it takes to succeed here.
What you’ll receive:
- A starting salary of up to £23,535 and an additional £1,000 sign on bonus. There’s also an annual bonus scheme (based on performance)
- Flexible working – our contact centres have embraced hybrid working which means you’ll be based 50% from our Newcastle office and 50% from home. You’ll need to complete up to 10 weeks office-based training though when you start with us.
- 25 days annual leave, plus bank holidays
- Three paid volunteering days per year, so you can give back to a charity of your choice
- Staff discounts on Virgin Media packages
- Season ticket travel loan – helping you save money and spread the cost of your travel
- Pension scheme to protect your future
What you’ll be doing:
You’ll be helping and guiding our Virgin Media O2’s customers across all services (broadband, TV, mobile and landline). Whether it’s helping them with a billing query, answering a technical question, upgrading their package, or anything else they may want - with the training we provide you’ll be the expert that they need.You’ll get to know your customer through great conversations and be able to recommend products that will improve their experience with us. As you’ll be customers' first point of contact, we count on our advisors to give every caller a positive experience.
Training and Development is hugely important to us which is why we’ll teach you all you need to know about our products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Customer Service Advisor.All we look for in return is enthusiasm, passion and a willingness to learn and grow with us.